Apple Support Downloads & RevenueApple Support · App Store
Apple Support is #9 in Utilities Free in United States and charting in 20 of 30 countries we track.
Updated 8 Nov 2026 · rankings refresh through the day
DeveloperApple
CategoryUtilities
PriceFree
Released
Rating★ 3.9 (34k)
Version5.17.1
Age rating4+
First seen by us
12 Oct 2026
12 Oct 2026Installs (est.)10M+ worldwide
✏️Added hidden keywords: ユーティリティ✏️Added hidden keywords: software, appointments🔎Top 10 for “u 고객센터”📈New best rank in the overall chart: #94🔎Top 10 for “lg u 고객센터”📦Updated to version 5.17.1📈Entered the top 100⭐Passed 100K ratings📦Updated to version 5.17📊Passed 1M monthly users
Full timeline · 32 events
- ✏️Apple Support added hidden keywords: ユーティリティwords in the App Store's hidden keyword field (found by probing search)
- ✏️Apple Support added hidden keywords: software, appointmentswords in the App Store's hidden keyword field (found by probing search)
- 🔎Apple Support reached Top 10 for “u 고객센터”#7 in South Korea search · popularity 90
- 📈Apple Support new best rank in the overall chart: #94Top Free · All Apps · CN
- ✏️Apple Support: categories changed+ Reference
- ✏️Apple Support added hidden keywords: reset, recoverywords in the App Store's hidden keyword field (found by probing search)
- 🔎Apple Support reached Top 10 for “lg u 고객센터”#5 in South Korea search · popularity 89
- 📦Apple Support updated to version 5.17.1• Performance enhancements and bug fixes
- ✏️Apple Support added hidden keywords: recovery, resetwords in the App Store's hidden keyword field (found by probing search)
- 📈Apple Support entered the top 100Top Free · All Apps · CN
- 📈Apple Support new best rank in the overall chart: #96Top Free · All Apps · CN
- ✏️Apple Support added hidden keywords: commandswords in the App Store's hidden keyword field (found by probing search)
- ✏️Apple Support added hidden keywords: terminewords in the App Store's hidden keyword field (found by probing search)
- ✏️Apple Support added hidden keywords: devices, developer, tagesplan, commandswords in the App Store's hidden keyword field (found by probing search)
- ✏️Apple Support added hidden keywords: account, tipswords in the App Store's hidden keyword field (found by probing search)
- 📈Apple Support new best rank in the overall chart: #101Top Free · All Apps · CN
- ✏️Apple Support added hidden keywords: codex, commandswords in the App Store's hidden keyword field (found by probing search)
- ✏️Apple Support added hidden keywords: coverage, devices, assistantwords in the App Store's hidden keyword field (found by probing search)
- ✏️Apple Support added hidden keywords: diagnosis, coverage, purchase, assistant +2 morewords in the App Store's hidden keyword field (found by probing search)
- ✏️Apple Support: new iPad screenshots· US
- ✏️Apple Support: new screenshots5 screenshots (was 5) · US
- 📈Apple Support entered the top 10 in 2 chartsTop Free · Utilities · KR · Top Free · Utilities · US
- ✏️Apple Support: app got smaller71 MB → 39 MB (-45%)
- 📦Apple Support updated to version 5.17• Added support for iOS 27.1 and iPhone Duo
• Performance enhancements and bug fixes - 🔎Apple Support reached #1 for “iphone”#1 in India search · popularity 70
- 🔎Apple Support reached Top 10 for “city”#10 in China search · popularity 65
- 📊Apple Support passed 1M monthly usersour estimate
- 🆕Apple Support first spotted by AppInsider#17 in Top Free · Utilities · Japan (found via developer)
- 🔎Apple Support reached Top 10 for “test”#7 in South Korea search · popularity 42
- 📦Apple Support version 5.16.2• Performance enhancements and bug fixes
- 🆕Apple Support released on the App Store
Collected from the stores by AppInsider since we first spotted the app. Dates are when we saw each change.
Rating
3.9 ★
34k ratings
Measured
Best rank now
#9
Utilities FreeMeasured
New ratings a week
262
App Store, 4-week average
Measured
Apple Support on the App Store
App details
App ID
1130498044
Publisher
Apple Inc.
On the store since
Dec 2016
9 years on the store
Minimum OS
iOS 26.0+
iPhone 11 and later
Devices
iPhone · iPad
Universal purchase
Content rating
4+
Languages
30
AR BG HR CS DA NL EN FI FR DE EL HU …
Size
40 MB
Also listed in
Reference
App privacy Measured
Apple Support’s App Store privacy label declares 0 data categories used to track you across other companies’ apps and websites, 5 linked to your identity and 4 collected anonymously.
Apple Support downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Apple publishes no download counts. App Store downloads come from chart positions and daily rating growth per country, calibrated on Google Play install counts; lifetime installs from ratings worldwide × installs per rating. Confidence is the chance the real number is within half to double ours.
Where Apple Support's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Stickiness (DAU / MAU)
how many monthly users open it on a given day
Retention · share of new users still active
Day 1
Day 7
Day 30
Time spent · per daily user
Average time spent Pro
min a day
Sessions a day Pro
Time per session Pro
min
How this is calculated
Monthly users come from lifetime installs across every store, fitted on monthly active user figures companies publish; daily users = monthly × the typical daily/monthly ratio for the category. Confidence is the chance the real number is within half to double ours.
Hidden keywords
Apple Support shows up in App Store search (US) for 2 words that appear nowhere in its name, subtitle or developer name, so they are almost certainly in its private keyword field, and it ranks in the top 10 for at least one of them.
Where it ranks now
Every top chart it appears in across 30 countries.
| Country | Charts | Rank |
|---|---|---|
| United States | UtilitiesFree | #9 |
 China | UtilitiesFree | #13 |
| Japan | UtilitiesFree | #22 |
 United Kingdom | UtilitiesFree | #17 |
 South Korea | UtilitiesFree | #13 |
 Germany | UtilitiesFree | #16 |
| China | All AppsFree | #94 |
| United States | All AppsFree | #178 |
 Australia | UtilitiesFree | #14 |
 Canada | UtilitiesFree | #15 |
 Italy | UtilitiesFree | #15 |
 France | UtilitiesFree | #28 |
 India | UtilitiesFree | #24 |
 Brazil | UtilitiesFree | #27 |
 United Arab Emirates | UtilitiesFree | #12 |
 Saudi Arabia | UtilitiesFree | #20 |
| Germany | All AppsFree | #190 |
 Indonesia | UtilitiesFree | #37 |
| Australia | All AppsFree | #187 |
| Canada | All AppsFree | #194 |
 Russia | UtilitiesFree | #64 |
| Italy | All AppsFree | #180 |
 Mexico | All AppsFree | #190 |
 Spain | All AppsFree | #196 |
| Saudi Arabia | All AppsFree | #199 |
| United Arab Emirates | All AppsFree | #156 |
 Turkey | All AppsFree | #195 |
 South Africa | All AppsFree | #185 |
Apps near Apple Support on the chart
Utilities Free, around #9.
Ratings
App Store, worldwide.
Rating
3.9 ★
34k ratings
Measured
Ratings
34k
Measured
Review momentum
ⓘ How we measure thisNew ratings a week
262
4-week average
Written reviews a week
13+
US App Store (Apple shows only the newest)
Lifetime rating
3.8★
recent stars not readable yet: new ratings are a tiny share of the total
Recent written reviews
2.0★
people who write skew negative
Review momentum
77/100
faster than 95% of Utilities apps
New ratings by country (12)
| Country | New ratings a week | Share | Last 2 weeks vs the 2 before |
|---|---|---|---|
| United States | 98 | 41% | – |
| China | 46 | 19% | – |
| India | 13 | 6% | – |
| Japan | 13 | 5% | – |
| Saudi Arabia | 12 | 5% | – |
| France | 10 | 4% | – |
| Italy | 10 | 4% | – |
| Germany | 8.9 | 4% | – |
| United Kingdom | 8.6 | 4% | – |
| Canada | 7 | 3% | – |
| Mexico | 6.4 | 3% | – |
| Russia | 5.8 | 2% | – |
App Store ratings in the countries we track, 4-week average.
Review momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
What users say about Apple Support
From the 69 most recent App Store reviews in the US.
Users report severe frustration with the inability to reach human support, citing endless bot loops and unhelpful automated responses. Complaints also focus on app functionality issues, such as loading failures, update glitches, and poor integration for scheduling appointments.
Mostly negative (22% of recent reviews give 4–5 stars). People like it for regular updates. The main complaints are about crashes and bugs, and price and subscriptions.
What people like
- Updates: “11/05/26 it’s not downloading for update just sitting and spinning!!!”
Common complaints
- Crashes & bugs: “Please Stop The Never Ending Updates, Glitches and Changes!”
- Price & subscription: “It just took my money!!!!”
- Updates: “Newest update is all wrong!”
- Speed & performance: “App is not loading properly on iPhone”
About Apple Support
Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple Account password, and more. Chat with us to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store to book a reservation.
Note: The Apple Support app, AppleCare plans, and certain features of the app and/or AppleCare plans are available only in select countries or regions.
You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms, and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at assurantdeviceclaim.com/InsuranceDocuments for plans purchased prior to September 15, 2020, or aigtheftandloss.com/coveragedocs for plans purchased on or after September 15, 2020. See apple.com/legal/privacy/ for the Apple Privacy Policy.
Note: The Apple Support app, AppleCare plans, and certain features of the app and/or AppleCare plans are available only in select countries or regions.
You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms, and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at assurantdeviceclaim.com/InsuranceDocuments for plans purchased prior to September 15, 2020, or aigtheftandloss.com/coveragedocs for plans purchased on or after September 15, 2020. See apple.com/legal/privacy/ for the Apple Privacy Policy.
Latest updates
5.17.1
• Performance enhancements and bug fixes
5.17
• Added support for iOS 27.1 and iPhone Duo
• Performance enhancements and bug fixes
5.16.2
• Performance enhancements and bug fixes
Store changes
What Apple Support changed on its store page: name, icon, screenshots, price, size, languages, requirements.
Categories changed
+ Reference
New iPad screenshots
New screenshots
5 screenshots (was 5)
