Fido My Account

Fido connects Canadians through its amazingly fast LTE network, delivering seamless connectivity and lightning-fast speeds for all your needs. Get the Fido My Account app so you can manage your account and services, it’s never been easier. Track your data usage with Data Bytes™, set wireless alerts, make secure payments, and access your account safely anytime, anywhere.

Stay on top of your plan and usage
Quickly check your plan details, upgrade options and account balance. Compare rates, review other plans and select add-ons to customize your services. You can also upgrade your device or check eligibility directly in the app.

Track data usage and set alerts
Keep an eye on your data usage with real-time tracking and set up notifications to avoid going over your data. Staying within your plan and budget has never been simpler.

Manage SIM and eSIM
• Activate, swap or manage your SIM or eSIM directly in the app.
• Manage your family’s mobile lines all in one place to keep everyone connected.

24/7 support anytime you need it
• Get support whenever you need it with our robust selection of support articles.
• Chat with our virtual assistant, always ready to help.

Data Bytes™ – 5 Extra Hours of Data
• Get 5 extra hours of data each month on select Fido Pulse™ plans!
• Activate 1 free hour of data, 5 times a month, with a simple shake of your phone in the Fido My Account app.
• Stream, share and surf worry-free—no WiFi needed!

Travelling
• If you’re travelling out of the country or province you can check travel options and features on your plan
• Choose when to hold or suspend your service for a short while, if you’re going out of town.

Exclusive Rogers Bank offers – available for Fido customers too
• Discover special offers from Rogers Bank directly through the app.
• Earn unlimited cash-back rewards with Rogers Red Mastercard, on all your purchases, redeemable anywhere Mastercard is accepted. Enjoy the benefits of no annual fee and get rewarded for everyday spending.

Customize add-ons and services
• Choose the add-ons you need, like extra data, long distance and voicemail.
• Change your number or add roaming options to match your plans.

Track orders and stay updated
• Track your orders in real-time
• Stay informed with our “What’s New” section to learn about the latest app features.
• Secondary users can use the “guest login” with their mobile number to view usage and manage their line.

Why choose the Fido MyAccount app?
• Manage account and services: pay bills, check mobile data usage and set wireless data alerts
• Secure login: safe and easy access to your account
• Plan and add-ons: check plans, upgrade options, and customize add-ons
• Device upgrades: upgrade your device or check eligibility
• SIM/eSIM: activate or swap your SIM or eSIM seamlessly in the app
• 24/7 support: get help anytime with our virtual assistant
• Travel options: manage roaming and travel settings on the go
• Exclusive Rogers Bank offers
• Family management: ma