Havells Serv⁺IQ

Transforming Field Service. Empowering Every Technician:

Havells Serv⁺IQ is the next-generation field service mobility solution designed to empower technicians, elevate customer satisfaction, and enable smarter, faster, and more reliable service delivery - anywhere, anytime.
 
Built ground-up with real field feedback, cross-functional collaboration, and industry-first innovations, this app is engineered to simplify every step of the technician’s day - from attendance to closure - while providing management with deep insights and control.
 
Key Highlights:
 
1. Intelligent Job Management
Seamless assignment, scheduling, and live updates. Smart job prioritization with built-in SLA reminders ensures that every customer is served on time.
 
2. Multi-Login Security & Flexibility
Access via OTP, fingerprint, face ID, or MPIN - offering security and convenience.
 
3. Attendance & Route Tracking
Start your day with selfie-based check-in, real-time GPS tracking, and optimized route maps integrated with Maps.
 
4. Smart Support & Knowledge Hub
AI-powered chatbot for FAQs and instant guidance, access to manuals, troubleshooting guides, and company notifications.
 
5. AMC & Service Management
Comprehensive AMC tracking, preventive maintenance scheduling, and warranty verification in one place.
 
6. Parts, Inventory & GST Billing
Complete parts journey - from request to consumption - fully integrated with backend ERP. Auto-generated GST-ready invoices ensure smooth compliance.
 
7. Risk-O-Meter & Compliance
System alerts for high-risk jobs, overdue service, or SLA breaches, helping ensure safety and operational excellence.
 
8. Communication & Notifications
Instant alerts, team messages, and customer updates - all within the app for smooth coordination.
 
9. KPI & Performance Dashboards
Comprehensive real-time dashboards for technicians, managers, and leadership to track performance, productivity, and service KPIs.
 
What Makes It Stand Apart
Built with field feedback - not just for technicians, but by them.
Unified experience across AMC, installation, repair, and PMS journeys.
End-to-end integration with ERP, CRM, and Quality systems.
AI-powered insights for faster resolutions and smarter decisions.
 
100+ features - from attendance to analytics - all in one app.
 
Outcome:
Every tap, every task, every ticket - simplified, streamlined, and strengthened for excellence.
Havells Serv⁺IQ ensures the right person reaches the right customer at the right time - with confidence, clarity, and commitment.
 
Because service excellence isn't just delivered - it's connected.
Havells Serv⁺IQ - Powering the Field Force of Tomorrow.