MTR · Care

港鐵致力建立一個無障礙的交通網絡，並利用科技為有需要的乘客提供更便捷的港鐵旅程。

「關愛共乘」手機應用程式配備人性化、清晰易用的界面，專為長者和有需要的乘客而設計。程式現提供五大功能 – 行程指南（簡易版），無障礙設施資訊，輪椅活動摺板預約，站内導航（供視障人士使用），以及非緊急站內求助（供聽障人士使用）功能，供有需要的乘客使用，讓他們的港鐵旅程更輕鬆方便。

五個功能的主要特點如下:

1.行程指南（簡易版）：一站式平台提供路綫資料。除了預計乘車時間，路綫及「快捷出站」資料外，新增了實時升降機維修保養資訊，進一步便利長者和其他車乘客預先計劃行程。

2. 無障礙設施資訊：為有需要的乘客，包括：行動不便人士，視障人士和聼障人士等，提供車站的無障礙設施資訊。乘客更可以在此功能内查閲實時升降機維修保養資訊，便利他們計劃行程。

3. 輪椅活動摺板預約：供輪椅使用者及其照顧者使用，透過提供多一個平台於出行前提早預約活動摺板，並加入實時升降機維修保養資訊，令行程規劃更為順暢。

4. 站內導航(供視障人士使用)：供視障人士使用的站內導航功能，現已覆蓋會展站，港島綫，荃灣綫以及觀塘綫。除了透過語音播報讓用戶獲取車站設施及其他資訊，亦新增了自動重新定位及尋找替代路綫功能。

5. 試用版非緊急站內求助（供聽障人士使用）：供聽障人士在鰂魚涌站及石硤尾站內，有需要時透過此功能向車站職員作出非緊急站內求助。



At MTR, we strive to create an inclusive transportation network and encourage mobility of customers with special needs by offering them a hassle-free journey riding on the latest technologies.

"MTR · Care" mobile app, equipped with a user-friendly, clear and easy-to-use interface for the elderly and customers with special needs, is now available. Five functions – Trip Planner (Simplified Version), Barrier-free Facilities Information, Wheelchair Portable Ramp Booking, In-Station Navigation (For Visually Impaired), and In-station Assistance (For Hearing Impaired) functions are now available for the elderly and customers with special needs, making their journeys smoother and enabling better advance planning.

Key features of the five functions:

1. Trip Planner (Simplified Version): a one-stop-shop function providing comprehensive journey information. In addition to features such as estimated travel time, routing and “Fast Exit” Information, etc. We have enhanced the function by adding Real-time Lift Maintenance Information, further facilitating the elderly and other customers to plan trips in advance.

2. Barrier-free Facilities Information: a comprehensive function providing barrier-free facilities information of stations for customers with special needs, including those with mobility impairments, visual impairments as well as hearing impairments, creating a more inclusive and smooth travel experience for all. Customers can also find the Real-time Lift Maintenance Information in this function.

3. Wheelchair Portable Ramp Booking: An additional method for wheelchair customers and caretakers to book portable ramps in advance, with real-time lift maintenance status, for easier trip planning.

4. In-Station Navigation (For Visually Impaired): a navigation function, currently covering Exhibition Centre Station, stations on the Island Line, Kwun Tong Line and Tsuen Wan Line, supported by an audio beacon to assist visually impaired customers in accessing station facilities and other information.

5. Trial In-station Assistance (For Hearing Impaired): an additional way for hearing impaired customers to seek non-emergency assistance from station staff at Quarry Bay Station and Shek Kip Mei Station.