Virgin Active

Users report severe technical failures including app crashes, login loops, and inability to reset passwords after recent updates. The rewards system is widely criticized for not tracking gym visits accurately, rendering the core value proposition ineffective.

Mostly negative (9% of recent reviews give 4–5 stars). People like it for being easy to use. The main complaints are about login and account problems, and crashes and bugs.

What people like

• Ease of use: “Very simple and easy to use!”

Common complaints

• Login & account: “Not able to reset password”
• Crashes & bugs: “Latest error is no internet access , even though I can access the virgin web page”
• Updates: “Extremely slow app after update”
• Price & subscription: “My money & time is valuable to me”