VisualSupport Downloads & RevenueVisualSupport - RemoteCall · App Store
Not in any tracked top chart right now.
Updated 8 Nov 2026 · rankings refresh through the day
DeveloperRsupport
CategoryUtilities
PriceFree
Released
Rating★ 4.0 (12)
Version7.7.0004
Age rating4+
First seen by us
23 Oct 2026
23 Oct 2026VisualSupport - RemoteCall update history & changes
Last change · 3 events since 10 Feb 2014Full timeline ↓Full timeline · 3 events
- 🆕VisualSupport - RemoteCall first spotted by AppInsiderUnited States (found via developer)
- 📦VisualSupport - RemoteCall version 7.7.0004- Other minor bug fixes
- 🆕VisualSupport - RemoteCall released on the App Store
Collected from the stores by AppInsider since we first spotted the app. Dates are when we saw each change.
Rating
4.0 ★
12 ratings
Measured
VisualSupport - RemoteCall on the App Store
App details
App ID
808062409
Publisher
RSupport
On the store since
Feb 2014
12 years on the store
Minimum OS
iOS 17.0+
iPhone XS and later
Devices
iPhone · iPad
Universal purchase
Content rating
4+
Languages
8
EN FR JA KO PT ZH ES ZH
Size
26 MB
Also listed in
Productivity
Where it ranks now
Every top chart it appears in across 30 countries.
| Country | Charts | Rank |
|---|---|---|
| Not charting right now. | ||
Ratings
App Store, worldwide.
Rating
4.0 ★
12 ratings
Measured
Ratings
12
Measured
About VisualSupport - RemoteCall
Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.
•Improve First Call Resolution
•Reduce Time to Resolution
•Increase Overall Satisfaction
[Key Features]
1.Real-time Video Streaming
- Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2.Screen Capture
- Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3.On-screen Drawing
- Mark important areas for the customer to see to communicate certain points more clearly.
4.Easy to Connect
- All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.
[Receiving Video Support - Customers]
1.Download, install, and then launch the VisualSupport application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.
•Improve First Call Resolution
•Reduce Time to Resolution
•Increase Overall Satisfaction
[Key Features]
1.Real-time Video Streaming
- Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2.Screen Capture
- Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3.On-screen Drawing
- Mark important areas for the customer to see to communicate certain points more clearly.
4.Easy to Connect
- All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.
[Receiving Video Support - Customers]
1.Download, install, and then launch the VisualSupport application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.
Latest updates
7.7.0004
- Other minor bug fixes
