Zoho Lens Downloads & RevenueZoho Lens · App Store

Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving.
Core features:
Initiate and schedule sessions:
Technician can instantly start a support session and share the session link with customers. Sessions can also be scheduled in advance based on convenience.
Join a session:
Customers can simply tap the shared join link or enter their Name and Session Key to join a session.
Live stream:
View high-definition real-time video from the customer's smartphone or smart glasses on the technician's screen for instant access to the issue requiring assistance.
Share Video:
Share videos during a session to demonstrate procedures, provide training, or assist with troubleshooting and remote guidance.
Work Instructions:
Create, manage, and share visual work instructions to help field technicians and customers perform tasks accurately and consistently.
Answer Bot:
Access relevant knowledge resources and troubleshooting information during a session to accelerate issue resolution and improve technician productivity.
Client Portal:
Provide users with a centralized portal to raise support requests, join sessions, and access support resources
Camera Switch:
End users can switch between the front-facing and rear-facing cameras during a session to provide better visibility and communicate more effectively with experts.
QR / Barcode / Live Text Scanner:
Quickly scan and retrieve information from QR codes, barcodes, or text in real time. Open links, extract text, and access relevant information instantly with a single tap.
Advanced Chat & File Transfer:
Exchange messages, images, documents, and other files securely in real time, ensuring efficient collaboration and issue resolution.
Zoom, Freeze and Screenshot:
Pinch the screen to zoom into the video feed for a closer look at real-world objects. Freeze the video stream to inspect intricate details and capture screenshots for documentation, analysis, and future reference.
Session Notes:
Jot down notes, observations, and action items during a session and refer to them later whenever needed.
Session Recording:
Record remote assistance sessions for training, auditing, documentation, and knowledge-sharing purposes. Recording can be started or stopped at any time during an active session.
AR annotation:
Add AR annotations to the video stream for additional visual guidance. Easily place arrows, draw markers, and highlight specific areas to provide precise instructions.
AR Comments:
Add contextual comments to AR annotations to provide additional information, troubleshooting guidance, or step-by-step instructions.
AR Measure:
Measure objects and spaces in real time to obtain accurate dimensions, making remote inspections and assessments easier and more precise.
Multi-participant Session:
Experts can invite inter