CommBank
CommBank gets 1k+ downloads a day worldwide (AppInsider estimate, September 2026, rounded down to a band).
CommBank is #2 in Finance Free in Australia and charting in 1 of 24 countries we track.
Updated 27 Sep 2026 · rankings refresh through the day
CommBank at a glance
AI summary written from our chart and store data, 2026-09-26. It can be wrong: check the numbers above.
A mobile banking application for Commonwealth Bank of Australia customers, facilitating account management, payments, and financial tracking. The app maintains a strong domestic presence at #2 in the Australian Finance category, while showing limited traction in international markets like Italy and Spain where it ranks outside the top 150.
Similar apps: NAB Mobile Banking, Westpac App, ANZ Plus
CommBank downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Where CommBank's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
How this is calculated
Where it ranks now
Every top chart it appears in across 24 countries.
| Country | Charts | Rank |
|---|---|---|
| 🇦🇺 Australia | FinanceFree | #2 |
| 🇦🇺 Australia | All AppsFree | #98 |
Apps near CommBank on the chart
🇦🇺 Finance Free, around #2.
Ratings
App Store, worldwide.
What users say about CommBank
From the 50 most recent App Store reviews in the US.
Users frequently report technical failures including app crashes, notification bugs, and issues with authentication methods like NetCode SMS for international users. While some praise the core banking functionality and staff service, many criticize the removal of portfolio features, bloated app size, and poor customer support responsiveness.
Mixed (40% of recent reviews give 4–5 stars). People like it for easy sign-in, and being easy to use. The main complaints are about crashes and bugs, and login and account problems.
What people like
- Login & account: “She helped navigate through the various account types and wich ones suited”
- Ease of use: “It’s very easy to get everything from the app”
- Design: “Clean and attractive user interface and easy to use”
- Useful: “I highly recommend this app to all CBA users”
Common complaints
- Crashes & bugs: “Not working with ios9 update”
- Login & account: “I got my new account at the morning”
- Updates: “Not working with ios9 update”
- Design: “Revert back to original layout”
About CommBank
There’s so much to love:
Bank on the go
• Transfer money, pay bills and check your balance in real-time – all from the convenience of your phone
• Make fast payments to a PayID (1), account number or BPAY®
Get more with CommBank Yello (2)
• Access benefits, cashbacks and discounts in the CommBank app with CommBank Yello - our customer recognition program
Discover smarter banking
• Track your spending, manage bills, set savings goals (3) and more with Money plan
Access the latest security features
• Verify calls from CommBank with CallerCheck (4)
• Delete cards from digital wallets if you lose your device
• Avoid billing scams & mistaken payments with NameCheck
Get 24/7 support
• Get instant help from our virtual assistant Ceba or connect with a specialist who will message you back
Access flight & hotel offers
• Discover Travel Booking provided by Hopper
• CommBank Yello Homeowner & Everyday plus customers get 10% back on all flight & hotel bookings (5)
Stay in control
• Manage your card settings & PIN, report lost, stolen & damaged cards, or lock your cards temporarily
Separate your business & personal accounts
• Set up a business profile & get a clear view of your financial position
You can download the CommBank app for free. Plus, you can discover even more benefits by visiting commbank.com.au/app.
Your phone’s language needs to be set in English and to the Australian region for an optimal experience.
^ Canstar’s 2026 Bank of the Year - Digital Banking Award
® Registered to BPAY Pty Ltd. ABN 69 079 137 518
1. For security reasons, a hold may apply on first time payments. The delay allows fraud security checks to take place and gives you time to alert us to unauthorised or suspicious activity on your account. Subsequent payments should be received in under a minute.
2. Ongoing eligibility conditions apply to CommBank Yello, see commbank.com.au/commbankyello for more information and the full terms and conditions.
3. Setting savings goals requires a GoalSaver or NetBank Saver in your name only. Terms and conditions for our products and services are available and should be considered before making any decision about whether they are appropriate for you.
4. CallerCheck allows you to verify whether a caller claiming to be from CommBank is legitimate, by sending a secure notification to the CommBank app. Simply ask the caller to use CallerCheck and follow the prompts.
5. Offer: 10% back in travel credits applies to eligible CommBank Yello Homeowner and CommBank Yello Everyday Plus customers who use their eligible CommBank credit card, debit card, StepPay card or Travel Money Card on a flight or hotel booking via the Travel Booking website. Offer can be withdrawn at any time without notice. 10% back in travel credits applies to the booking amount you pay for excluding any Awards points or travel credits redeemed. If
