NHS App Downloads & RevenueNHS App · App Store & Google Play
NHS App gets 10k+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
NHS App by NHS Digital is on App Store and Google Play. Active Users (MAU & DAU), Downloads, rankings, keywords, revenue, and rating totals.
Full timeline · 25 events
- ✏️NHS App added hidden keywords: givesiOSwords in the App Store's hidden keyword field (found by probing search)
- 📦NHS App updated to version 6.6.3iOS• We've fixed several bugs.
- 📦NHS App updated to version 6.5.4AndroidWe fixed an issue where PDF documents linked from NHS App messages would not open on android devices.
We've fixed several bugs. - ✏️NHS App added hidden keywords: walesiOSwords in the App Store's hidden keyword field (found by probing search)
- 📈NHS App entered the top 10AndroidTop Free · All Apps · GB
- 📈NHS App new best rank in the overall chart: #9AndroidTop Free · All Apps · GB
- ✏️NHS App added hidden keywords: patient, squeezyiOSwords in the App Store's hidden keyword field (found by probing search)
- 📦NHS App updated to version 6.6.2iOS• We fixed a bug where some links in NHS App messages were not working.
- 📈NHS App new best rank in the overall chart: #11AndroidTop Free · All Apps · GB
- 📈NHS App new best rank in the overall chart: #12AndroidTop Free · All Apps · GB
- 📈NHS App new best rank in the overall chart: #13AndroidTop Free · All Apps · GB
- ✏️NHS App added hidden keywords: healthcareiOSwords in the App Store's hidden keyword field (found by probing search)
- 📈NHS App new best rank in the overall chart: #12iOSTop Free · All Apps · GB
- 📈NHS App new best rank in the overall chart: #20iOSTop Free · All Apps · GB
- 📈NHS App new best rank in the overall chart: #22iOSTop Free · All Apps · GB
- 📈NHS App new best rank in the overall chart: #16AndroidTop Free · All Apps · GB
- 📈NHS App entered the top 100iOSTop Free · Medical · AU
- 📈NHS App new best rank in the overall chart: #17AndroidTop Free · All Apps · GB
- 🆕NHS App first spotted by AppInsiderAndroidUnited Kingdom
- 📦NHS App updated to version 6.6.0iOS• We've fixed several bugs.
- 🆕NHS App first spotted by AppInsideriOS#24 in Top Free · All Apps · United Kingdom
- 📦NHS App version 6.5.0AndroidWe've fixed several bugs.
- 📦NHS App version 6.5.2iOSNo release notes
- 🆕NHS App released on Google PlayAndroid
- 🆕NHS App released on the App StoreiOS
Collected from the stores by AppInsider since we first spotted the app. Dates are when we saw each change.
Medical FreeNHS App at a glance
AI summary written from our chart and store data, 2026-11-08. It can be wrong: check the numbers above.
The NHS App is a free, secure mobile platform for residents of England and the Isle of Man aged 13+ to manage GP services, prescriptions, appointments, and health records. It currently holds the #1 position in the GB Medical Free category and ranks #66 in all GB free apps, indicating strong market dominance despite a moderate user rating of 3.16.
Similar apps: MyChart, K Health, Doctoralia
App Store
App details
Tech stack
Google Play
App details
Tech stack
Android app v6.5.0 · checked 27 Sep 2026
NHS App downloads & installs
Both stores, worldwide. Bands are open; exact numbers are free with an account.
| Store | Downloads / day | Lifetime installs |
|---|---|---|
| App Store | 1k+ | – |
| Google Play | 5k+ | 10M+ Measured |
| Total | 10k+ Confidence | 10M+ Confidence |
How this is calculated
Where NHS App's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Where it ranks now
Both stores, across every country we track.
| Store | Best rank | Charting in | US Top Free | US Top Grossing |
|---|---|---|---|---|
| App Store | #1 Medical Free | 2 of 30 countries | – | – |
| Google Play | #1 Medical Free | 1 of 23 countries | – | – |
Full chart lists: App Store · Google Play.
Review momentum
ⓘ How we measure thisReview momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
Ratings
Both stores. Store data, measured.
| Store | Rating | Ratings |
|---|---|---|
| App Store | 3.2 ★ | 19k |
| Google Play | 3.4 ★ | 51k 55 written reviews |
| Both stores | 3.3 ★ weighted by ratings | 70k |
What users say about NHS App
From the 18 most recent App Store reviews in the US.
Users report severe usability issues including broken login flows, lack of GP contact information, and failure to sync with Apple Health or export passes. While one user praised the convenience for elderly relatives, the majority find the app unusable due to technical bugs and restrictive identity verification processes.
Mostly negative (6% of recent reviews give 4–5 stars). The main complaints are about crashes and bugs, and login and account problems. Recent reviews are more positive than earlier ones.
Common complaints
- Crashes & bugs: “Worked…until it stopped working”
- Login & account: “Can’t log in to access my digital COVID pass”
- Design: “Honestly whoever designed this, isn’t using it”
- Updates: “Latest update crashes Apple wallet export”
About NHS App
You can use the app if you are aged 13 or over. You must be registered with an NHS GP surgery in England or the Isle of Man.
You can also log in through the NHS website on a computer to use NHS App services.
Access NHS services
----------------------
Use the NHS App to access your NHS services, anytime and anywhere. You can request repeat prescriptions, use 111 online, find nearby NHS services and more.
Depending on your GP surgery, you may also be able to book appointments and contact your surgery about a health problem.
Manage your health
--------------------
The NHS App gives you a convenient way to view your health information, including your test results.
You can manage your upcoming appointments and prescription requests. You can also make choices about your health, like your organ donation decision.
Receive messages
-------------------
You can get important messages from your GP surgery and other NHS services through the app. Turning on notifications can alert you to new messages.
Manage services for other people
---------------------------------
You can switch profiles to access services for other people in the NHS App, such as a child or family member. Your GP surgery needs to give you access and you must both share the same surgery.
Log in securely
---------------
The NHS App will guide you through setting up an NHS login if you do not have one already. You will be asked to prove who you are. The app will then securely connect to information from your NHS services. If your iPhone or iPad supports Touch ID or Face ID, you can use it to log in, every time you use the app.
NHS App App Store
NHS App gets 10k+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
NHS App is #1 in Medical Free in United Kingdom and charting in 2 of 30 countries we track.
Updated 8 Nov 2026 · rankings refresh through the day
24 Sep 2026 Medical FreeNHS App at a glance
AI summary written from our chart and store data, 2026-11-08. It can be wrong: check the numbers above.
The NHS App is a free, secure mobile platform for residents of England and the Isle of Man aged 13+ to manage GP services, prescriptions, appointments, and health records. It currently holds the #1 position in the GB Medical Free category and ranks #66 in all GB free apps, indicating strong market dominance despite a moderate user rating of 3.16.
Similar apps: MyChart, K Health, Doctoralia
NHS App on the App Store
App details
Tech stack
NHS App downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Where NHS App's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Where it ranks now
Every top chart it appears in across 30 countries.
| Country | Charts | Rank |
|---|---|---|
| United Kingdom | MedicalFree | #1 |
| United Kingdom | All AppsFree | #66 |
 Australia | MedicalFree | #153 |
Apps near NHS App on the chart
Medical Free, around #1.
Ratings
App Store, worldwide.
Review momentum
ⓘ How we measure thisReview momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
What users say about NHS App
From the 18 most recent App Store reviews in the US.
Users report severe usability issues including broken login flows, lack of GP contact information, and failure to sync with Apple Health or export passes. While one user praised the convenience for elderly relatives, the majority find the app unusable due to technical bugs and restrictive identity verification processes.
Mostly negative (6% of recent reviews give 4–5 stars). The main complaints are about crashes and bugs, and login and account problems. Recent reviews are more positive than earlier ones.
Common complaints
- Crashes & bugs: “Worked…until it stopped working”
- Login & account: “Can’t log in to access my digital COVID pass”
- Design: “Honestly whoever designed this, isn’t using it”
- Updates: “Latest update crashes Apple wallet export”
About NHS App
You can use the app if you are aged 13 or over. You must be registered with an NHS GP surgery in England or the Isle of Man.
You can also log in through the NHS website on a computer to use NHS App services.
Access NHS services
----------------------
Use the NHS App to access your NHS services, anytime and anywhere. You can request repeat prescriptions, use 111 online, find nearby NHS services and more.
Depending on your GP surgery, you may also be able to book appointments and contact your surgery about a health problem.
Manage your health
--------------------
The NHS App gives you a convenient way to view your health information, including your test results.
You can manage your upcoming appointments and prescription requests. You can also make choices about your health, like your organ donation decision.
Receive messages
-------------------
You can get important messages from your GP surgery and other NHS services through the app. Turning on notifications can alert you to new messages.
Manage services for other people
---------------------------------
You can switch profiles to access services for other people in the NHS App, such as a child or family member. Your GP surgery needs to give you access and you must both share the same surgery.
Log in securely
---------------
The NHS App will guide you through setting up an NHS login if you do not have one already. You will be asked to prove who you are. The app will then securely connect to information from your NHS services. If your iPhone or iPad supports Touch ID or Face ID, you can use it to log in, every time you use the app.
Latest updates
More from NHS Digital
NHS App Android
NHS App gets 10k+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
NHS App is #1 in Medical Free on Google Play in United Kingdom and charting in 1 of 23 countries we track.
Updated 8 Nov 2026 · rankings refresh through the day
Medical FreeNHS App at a glance
AI summary written from our chart and store data, 2026-11-06. It can be wrong: check the numbers above.
The NHS App is a free, government-backed mobile platform for residents of England and the Isle of Man to securely access medical records, book appointments, manage prescriptions, and communicate with healthcare providers. It currently holds the #1 position in the UK Medical Free category and ranks #17 in the overall UK Free Apps chart, indicating dominant market share within its sector despite a moderate user rating of 3.4.
Similar apps: MyChart, K Health, Ada Health
NHS App on Google Play
App details
Tech stack
Android app v6.5.0 · checked 27 Sep 2026
Its iPhone app is most likely native Swift.
NHS App downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Where NHS App's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Where it ranks on Google Play
Every top 200 chart it appears in across 23 countries.
| Country | Charts | Rank |
|---|---|---|
| United Kingdom | MedicalFree | #1 |
| United Kingdom | All AppsFree | #21 |
Apps near NHS App on the chart
Medical Free, around #1.
Ratings
Google Play, worldwide.
Review momentum
ⓘ How we measure thisReview momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
What users say about NHS App
From the 200 most recent Google Play reviews in the US.
Users report severe reliability issues with login, verification, and app loading, often rendering the app unusable for critical tasks like prescriptions. While some praise its utility when working, negative reviews dominate due to broken functionality and poor accessibility.
Mixed but leaning positive (58% of recent reviews give 4–5 stars). People like it for being easy to use, and being useful. The main complaints are about login and account problems, and recent updates.
What people like
- Ease of use: “excelent...easy and simple”
- Useful: “easy to use and works well”
- Updates: “good for information, and updates”
- Crashes & bugs: “Really good layout, current update fixed all bugs”
Common complaints
- Login & account: “half the time, I can't log in”
- Updates: “Will not load new update down says shortly”
- Crashes & bugs: “not working, cannot access my account”
- Ease of use: “I would update it if I could ,not easy so given up!”
About NHS App
You can use the app if you are aged 13 or over. You must be registered with an NHS GP surgery in England or the Isle of Man.
You can also log in through the NHS website on a computer to use NHS App services.
Access NHS services
----------------------
Use the NHS App to access your NHS services, anytime and anywhere. You can request repeat prescriptions, use 111 online, find nearby NHS services and more.
Depending on your GP surgery, you may also be able to book appointments and contact your surgery about a health problem.
Manage your health
--------------------
The NHS App gives you a convenient way to view your health information, including your test results.
You can manage your upcoming appointments and prescription requests. You can also make choices about your health, like your organ donation decision.
Receive messages
-------------------
You can get important messages from your GP surgery and other NHS services through the app. Turning on notifications can alert you to new messages.
Manage services for other people
---------------------------------
You can switch profiles to access services for other people in the NHS App, such as a child or family member. Your GP surgery needs to give you access and you must both share the same surgery.
Log in securely
---------------
The NHS App will guide you through setting up an NHS login if you do not have one already. You will be asked to prove who you are. The app will then securely connect to information from your NHS services.
If your Android device supports fingerprint, face or iris recognition, you can use it to log in, every time you use the app.
What's new in 6.5.4
We've fixed several bugs.
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