Patient Access Downloads & RevenuePatient Access · App Store & Google Play
Patient Access gets 1k+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
Patient Access by Patient.co.uk is on App Store and Google Play. Active Users (MAU & DAU), Downloads, rankings, keywords, revenue, and rating totals.
Full timeline · 8 events in the last 12 months
- 📦Patient Access: first update in 402 daysiOS
- 📦Patient Access updated to version 3.1.1iOSThis updates includes iOS 26 Liquid Glass design support, plus general improvements and bug fixes.
- 📦Patient Access updated to version 3.1.1AndroidThis release includes UI enhancements and bug fixes:
1. Security fixes and UI improvements.
2. Technical upgrades and general bug fixes. - ✏️Patient Access added hidden keywords: healthcareiOSwords in the App Store's hidden keyword field (found by probing search)
- ✏️Patient Access added hidden keywords: nhs, medicationiOSwords in the App Store's hidden keyword field (found by probing search)
- 🆕Patient Access first spotted by AppInsiderAndroidUnited Kingdom
- 🆕Patient Access first spotted by AppInsideriOS#6 in Top Free · Medical · United Kingdom
- 🆕Patient Access released on the App StoreiOS
Collected from the stores by AppInsider since we first spotted the app. Dates are when we saw each change.
Medical FreePatient Access at a glance
AI summary written from our chart and store data, 2026-11-06. It can be wrong: check the numbers above.
A free NHS-integrated healthcare app for UK patients to book GP appointments, manage prescriptions, and access medical records. The app currently ranks #5 in the GB Medical Free category, reflecting its strong position as a primary digital gateway for National Health Service interactions.
Similar apps: NHS App, MyHealthRecord, Doctorlink
App Store
App details
Google Play
App details
Tech stack
Trackers and permissions of build v3.0.3, from the εxodus privacy report (CC BY-SA).
Patient Access downloads & installs
Both stores, worldwide. Bands are open; exact numbers are free with an account.
| Store | Downloads / day | Lifetime installs |
|---|---|---|
| App Store | 1k+ | – |
| Google Play | 500+ | 1M+ Measured |
| Total | 1k+ Confidence | 1M+ Confidence |
How this is calculated
Where Patient Access's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Where it ranks now
Both stores, across every country we track.
| Store | Best rank | Charting in | US Top Free | US Top Grossing |
|---|---|---|---|---|
| App Store | #8 Medical Free | 1 of 30 countries | – | – |
| Google Play | #4 Medical Free | 1 of 23 countries | – | – |
Full chart lists: App Store · Google Play.
Review momentum
ⓘ How we measure thisReview momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
Ratings
Both stores. Store data, measured.
| Store | Rating | Ratings |
|---|---|---|
| App Store | 4.7 ★ | 681k |
| Google Play | 4.4 ★ | 194k 17 written reviews |
| Both stores | 4.7 ★ weighted by ratings | 875k |
What users say about Patient Access
From the 14 most recent App Store reviews in the US.
Users appreciate the convenience of ordering repeat prescriptions without visiting a GP surgery or calling. However, significant frustration exists regarding login failures, particularly with the 'memorable word' feature and app-specific sign-in issues.
Mixed (50% of recent reviews give 4–5 stars). People like it for being easy to use. The main complaints are about login and account problems, and not being useful. Recent reviews are more positive than earlier ones.
What people like
- Ease of use: “The app is very user friendly, easy to use and convenient”
Common complaints
- Login & account: “What’s the point if you can’t sign in?”
- Useful
About Patient Access
NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features:
• If you’re feeling under the weather, search for symptoms and find patient information articles
• Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services
• Choose from over 30 services provided by your local community pharmacy and book in the app
• Access and read medical advice and healthy living tips from the experts
• Sign in quickly, easily and securely with Touch or Face ID
• Swiftly check if you can link to your GP
If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice:
• Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you
• Request repeat prescriptions online, with convenient delivery to your preferred pharmacy
• View your medical record, including test results, immunisations and allergies
• Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice
• Look after your loved ones and act on their behalf to book appointments and repeat prescriptions
• Message your GP directly from within Patient Access at home or on the move
• Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician
You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.
Patient Access App Store
Patient Access gets 1k+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
Patient Access is #8 in Medical Free in United Kingdom and charting in 1 of 30 countries we track.
Updated 8 Nov 2026 · rankings refresh through the day
24 Sep 2026 Medical FreePatient Access at a glance
AI summary written from our chart and store data, 2026-11-06. It can be wrong: check the numbers above.
A free NHS-integrated healthcare app for UK patients to book GP appointments, manage prescriptions, and access medical records. The app currently ranks #5 in the GB Medical Free category, reflecting its strong position as a primary digital gateway for National Health Service interactions.
Similar apps: NHS App, MyHealthRecord, Doctorlink
Patient Access on the App Store
App details
Patient Access downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Where Patient Access's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Where it ranks now
Every top chart it appears in across 30 countries.
| Country | Charts | Rank |
|---|---|---|
| United Kingdom | MedicalFree | #8 |
Apps near Patient Access on the chart
Medical Free, around #8.
Ratings
App Store, worldwide.
Review momentum
ⓘ How we measure thisReview momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
What users say about Patient Access
From the 14 most recent App Store reviews in the US.
Users appreciate the convenience of ordering repeat prescriptions without visiting a GP surgery or calling. However, significant frustration exists regarding login failures, particularly with the 'memorable word' feature and app-specific sign-in issues.
Mixed (50% of recent reviews give 4–5 stars). People like it for being easy to use. The main complaints are about login and account problems, and not being useful. Recent reviews are more positive than earlier ones.
What people like
- Ease of use: “The app is very user friendly, easy to use and convenient”
Common complaints
- Login & account: “What’s the point if you can’t sign in?”
- Useful
About Patient Access
NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features:
• If you’re feeling under the weather, search for symptoms and find patient information articles
• Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services
• Choose from over 30 services provided by your local community pharmacy and book in the app
• Access and read medical advice and healthy living tips from the experts
• Sign in quickly, easily and securely with Touch or Face ID
• Swiftly check if you can link to your GP
If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice:
• Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you
• Request repeat prescriptions online, with convenient delivery to your preferred pharmacy
• View your medical record, including test results, immunisations and allergies
• Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice
• Look after your loved ones and act on their behalf to book appointments and repeat prescriptions
• Message your GP directly from within Patient Access at home or on the move
• Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician
You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.
Latest updates
Patient Access Android
Patient Access gets 1k+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
Patient Access is #4 in Medical Free on Google Play in United Kingdom and charting in 1 of 23 countries we track.
Updated 8 Nov 2026 · rankings refresh through the day
Medical FreePatient Access at a glance
AI summary written from our chart and store data, 2026-11-07. It can be wrong: check the numbers above.
A free NHS-integrated healthcare app for UK patients to book GP appointments, manage prescriptions, and access community pharmacy services. The app currently ranks #5 in the GB Medical Free chart, reflecting its strong position as a primary digital gateway for National Health Service interactions.
Similar apps: NHS App, MyHealthRecord, Doctorlink
Patient Access on Google Play
App details
Tech stack
Trackers and permissions of build v3.0.3, from the εxodus privacy report (CC BY-SA).
Patient Access downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Where Patient Access's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Where it ranks on Google Play
Every top 200 chart it appears in across 23 countries.
| Country | Charts | Rank |
|---|---|---|
| United Kingdom | MedicalFree | #4 |
Apps near Patient Access on the chart
Medical Free, around #4.
Ratings
Google Play, worldwide.
Review momentum
ⓘ How we measure thisReview momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
What users say about Patient Access
From the 82 most recent Google Play reviews in the US.
Users report severe login failures and authentication loops that prevent access to the app entirely. Many complain about removed features like medication reminders and note fields, alongside poor support responsiveness.
Mostly negative (17% of recent reviews give 4–5 stars). People like it for being useful, and being easy to use. The main complaints are about login and account problems, and crashes and bugs.
What people like
- Useful: “Useful for booking an appointment and ordering repeat medication”
- Ease of use: “no problem and easy to use”
Common complaints
- Login & account: “Literally can't even log in”
- Crashes & bugs: “authenticator codes not working”
- Updates: “Update Oct'26: Absolutely rubbish!”
- Features & content: “Lots of great features but the medication reminder doesn't work”
About Patient Access
NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features:
• If you’re feeling under the weather, search for symptoms and find patient information articles
• Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services
• Choose from over 30 services provided by your local community pharmacy and book in the app
• Book face-to-face and video appointments for a range of other healthcare services including physiotherapy and counselling
• Access and read medical advice and healthy living tips from the experts
• Sign in quickly, easily and securely with Touch or Face ID
• Swiftly check if you can link to your GP
If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice:
• Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you
• Request repeat prescriptions online, with convenient delivery to your preferred pharmacy
• View your medical record, including test results, allergies and immunisations
• Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice
• Look after your loved ones and act on their behalf to book appointments and repeat prescriptions
• Message your GP directly from within Patient Access at home or on the move
• Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician
You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.
What's new in 3.1.1
1. Security fixes and UI improvements.
2. Technical upgrades and general bug fixes.