Help@hand Downloads & RevenueHelp@hand · App Store & Google Play
Help@hand gets 1k+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
Help@hand by SQUARE HEALTH LTD is on App Store and Google Play. Active Users (MAU & DAU), Downloads, rankings, keywords, revenue, and rating totals.
Full timeline · 9 events
- 📦Help@hand updated to version 5.22.0iOSThis release includes routine enhancements to support a smoother and a more reliable user experience.
- ✏️Help@hand added hidden keywords: benefitiOSwords in the App Store's hidden keyword field (found by probing search)
- 📦Help@hand updated to version 5.21.0iOSThis release introduces the ability to verify your mobile number, helping to keep your account secure and ensuring you can receive verification codes via SMS.
This release also includes routine enhancements to support a smoother and more reliable user experience.… more - 📦Help@hand updated to version 5.20.0iOSIn this release, you can now choose to receive your verification code by text message (SMS) or email when signing in, giving you more flexibility and convenience. This release also includes routine enhancements to support a smoother and more reliable user experience.… more
- ✏️Help@hand added hidden keywords: nhsiOSwords in the App Store's hidden keyword field (found by probing search)
- 🆕Help@hand first spotted by AppInsiderAndroidUnited Kingdom
- 🆕Help@hand first spotted by AppInsideriOS#9 in Top Free · Medical · United Kingdom
- 📦Help@hand version 5.19.0iOSThis release includes routine enhancements to support a smoother and a more reliable user experience.
- 🆕Help@hand released on the App StoreiOS
Collected from the stores by AppInsider since we first spotted the app. Dates are when we saw each change.
Medical FreeApp Store
App details
App privacy Measured
Help@hand’s App Store privacy label declares 0 data categories used to track you across other companies’ apps and websites, 5 linked to your identity and 2 collected anonymously.
Google Play
App details
Help@hand downloads & installs
Both stores, worldwide. Bands are open; exact numbers are free with an account.
| Store | Downloads / day | Lifetime installs |
|---|---|---|
| App Store | 500+ | – |
| Google Play | 100+ | 100k+ Measured |
| Total | 1k+ Confidence | 100k+ Confidence |
How this is calculated
Where Help@hand's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Where it ranks now
Both stores, across every country we track.
| Store | Best rank | Charting in | US Top Free | US Top Grossing |
|---|---|---|---|---|
| App Store | #12 Medical Free | 1 of 30 countries | – | – |
| Google Play | #10 Medical Free | 1 of 23 countries | – | – |
Full chart lists: App Store · Google Play.
Review momentum
ⓘ How we measure thisReview momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
Ratings
Both stores. Store data, measured.
| Store | Rating | Ratings |
|---|---|---|
| App Store | 4.8 ★ | 13k |
| Google Play | 4.1 ★ | – |
| Both stores | 4.8 ★ weighted by ratings | 13k |
What users say about Help@hand
From recent reviews.
About Help@hand
Founded by doctors, Square Health has over 20 years of experience within the healthcare sector, with access to over 5,000 medical specialists across the UK.
Unum is a specialist employee benefits provider offering health and financial protection through the workplace.
Help@hand App Store
Help@hand gets 1k+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
Help@hand is #12 in Medical Free in United Kingdom and charting in 1 of 30 countries we track.
Updated 8 Nov 2026 · rankings refresh through the day
24 Sep 2026 Medical FreeHelp@hand on the App Store
App details
App privacy Measured
Help@hand’s App Store privacy label declares 0 data categories used to track you across other companies’ apps and websites, 5 linked to your identity and 2 collected anonymously.
Help@hand downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Where Help@hand's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Where it ranks now
Every top chart it appears in across 30 countries.
| Country | Charts | Rank |
|---|---|---|
| United Kingdom | MedicalFree | #12 |
Apps near Help@hand on the chart
Medical Free, around #12.
Ratings
App Store, worldwide.
Review momentum
ⓘ How we measure thisReview momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
What users say about Help@hand
From recent reviews.
About Help@hand
Founded by doctors, Square Health has over 20 years of experience within the healthcare sector, with access to over 5,000 medical specialists across the UK.
Unum is a specialist employee benefits provider offering health and financial protection through the workplace.
Latest updates
More from SQUARE HEALTH LTD
Help@hand Android
Help@hand gets 1k+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
Help@hand is #10 in Medical Free on Google Play in United Kingdom and charting in 1 of 23 countries we track.
Updated 8 Nov 2026 · rankings refresh through the day
Medical FreeHelp@hand on Google Play
App details
Help@hand downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Where Help@hand's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Where it ranks on Google Play
Every top 200 chart it appears in across 23 countries.
| Country | Charts | Rank |
|---|---|---|
| United Kingdom | MedicalFree | #10 |
Apps near Help@hand on the chart
Medical Free, around #10.
Ratings
Google Play, worldwide.
What users say about Help@hand
From the 72 most recent Google Play reviews in the US.
Users report severe technical failures, particularly an endless login loop and frequent crashes that render the app unusable for accessing services. While some praise the quality of medical professionals, the overwhelming majority criticize the broken authentication system and poor user interface.
Mostly negative (17% of recent reviews give 4–5 stars). People like it for being useful. The main complaints are about login and account problems, and crashes and bugs.
What people like
- Useful: “the go was very friendly and helpful”
Common complaints
- Login & account: “wont let me access account”
- Crashes & bugs: “crash everytime i open it”
- Design: “You can clearly see it's just a web interface”
- Speed & performance: “terrible, super slow and non intuitive layout”
About Help@hand
Founded by doctors, Square Health has over 20 years of experience within the healthcare sector, with access to over 5,000 medical specialists across the UK.
Unum is a specialist employee benefits provider offering health and financial protection through the workplace.