あんしん遠隔サポート: iPhone vs Android
あんしん遠隔サポート by 株式会社NTTドコモ is on both the App Store and Google Play. Here are both versions together: downloads, users, revenue, ratings and chart positions, store by store with totals.
Rating
3.2 ★
1.5k ratings, both stores
Measured
Best rank now
#94
iPhone · 
Utilities Free
Utilities FreeMeasured
App Store
App details
App ID
1252897662
Publisher
NTT DOCOMO, INC.
Minimum OS
iOS 17.0+
Content rating
4+
Languages
1
JA
Size
45 MB
Google Play
App details
App ID
jp.ne.docomo.rsp.gp
Publisher
NTT DOCOMO
Content rating
Everyone
あんしん遠隔サポート downloads & installs
Both stores, worldwide. Bands are open; exact numbers are free with an account.
| Store | Downloads / day | Lifetime installs |
|---|---|---|
| iPhone | – | – |
| Google Play | – | 100k+ Measured |
| Total | – | 100k+ Confidence |
How this is calculated
iPhone: chart positions and rating growth per country, anchored on its own Android downloads; lifetime from ratings worldwide × installs per rating. Google Play: the daily change in its exact install count. The total adds every store.
Active users
All platforms, worldwide. Free with an account.
Stickiness (DAU / MAU)
how many monthly users open it on a given day
Retention · share of new users still active
Day 1
Day 7
Day 30
Time spent · per daily user
Average time spent Pro
min a day
Sessions a day Pro
Time per session Pro
min
How this is calculated
Monthly users come from lifetime installs across every store, fitted on monthly active user figures companies publish; daily users = monthly × the typical daily/monthly ratio for the category. Confidence is the chance the real number is within half to double ours.
Where it ranks now
Both stores, across every country we track.
Ratings
Both stores. Store data, measured.
| Store | Rating | Ratings |
|---|---|---|
| App Store | 3.2 ★ | 1.5k |
| Google Play | 4.1 ★ | – |
| Both stores | 3.2 ★ weighted by ratings | 1.5k |
About あんしん遠隔サポート
NTTドコモが提供するサービス「あんしん遠隔サポート」をご利用いただくためのアプリです。このアプリを利用することで、「あんしん遠隔サポートセンター」のオペレーターが、お客様のiPhone・iPadの画面を確認しながら、操作や設定など、お客様のお困りごとをサポートできます。
※ 「あんしん遠隔サポート」のサービス概要、サポート対応機種等は「ドコモのホームページ」にてご確認ください。
※ 本アプリのご利用（アプリバージョンアップを含む）には別途パケット通信料がかかります。
※ 本アプリはNTTドコモが提供するサービス「ネットトータルサポート」でもご利用いただけます。
【ご利用の流れ】
①あんしん遠隔サポートセンター（専用電話番号（無料））へお電話ください。
（iPhoneは、このアプリの「お困りごとを選択する」を選択し、画面に表示された案内に沿って進んだ後に「電話でお問い合わせ」から発信できます）
②オペレーターの案内に従い、オペレーターから案内された6桁の接続番号をアプリに入力します。
③オペレーターとの接続が完了し、オペレーターがお客様の画面を確認します。
※ 「あんしん遠隔サポート」のサービス概要、サポート対応機種等は「ドコモのホームページ」にてご確認ください。
※ 本アプリのご利用（アプリバージョンアップを含む）には別途パケット通信料がかかります。
※ 本アプリはNTTドコモが提供するサービス「ネットトータルサポート」でもご利用いただけます。
【ご利用の流れ】
①あんしん遠隔サポートセンター（専用電話番号（無料））へお電話ください。
（iPhoneは、このアプリの「お困りごとを選択する」を選択し、画面に表示された案内に沿って進んだ後に「電話でお問い合わせ」から発信できます）
②オペレーターの案内に従い、オペレーターから案内された6桁の接続番号をアプリに入力します。
③オペレーターとの接続が完了し、オペレーターがお客様の画面を確認します。
あんしん遠隔サポート iPhone
あんしん遠隔サポート is #94 in Utilities Free in Japan and charting in 1 of 24 countries we track.
Updated 27 Sep 2026 · rankings refresh through the day
Developer株式会社NTTドコモ
CategoryUtilities
PriceFree
Released
Rating★ 3.2 (1.5k)
Version1.0.37
Age rating4+
First seen by us 25 Sep 2026
25 Sep 2026Rating
3.2 ★
1.5k ratings
Measured
Best rank now
#94
Utilities FreeMeasured
あんしん遠隔サポート on the App Store
App details
App ID
1252897662
Publisher
NTT DOCOMO, INC.
Minimum OS
iOS 17.0+
Content rating
4+
Languages
1
JA
Size
45 MB
あんしん遠隔サポート downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Apple publishes no download counts. iPhone downloads come from chart positions and daily rating growth per country, calibrated on Google Play install counts; lifetime installs from ratings worldwide × installs per rating. Confidence is the chance the real number is within half to double ours.
Active users
All platforms, worldwide. Free with an account.
Stickiness (DAU / MAU)
how many monthly users open it on a given day
Retention · share of new users still active
Day 1
Day 7
Day 30
Time spent · per daily user
Average time spent Pro
min a day
Sessions a day Pro
Time per session Pro
min
How this is calculated
Monthly users come from lifetime installs across every store, fitted on monthly active user figures companies publish; daily users = monthly × the typical daily/monthly ratio for the category. Confidence is the chance the real number is within half to double ours.
Where it ranks now
Every top chart it appears in across 24 countries.
| Country | Charts | Rank |
|---|---|---|
| Japan | UtilitiesFree | #94 |
Apps near あんしん遠隔サポート on the chart
Utilities Free, around #94.
Ratings
App Store, worldwide.
Rating
3.2 ★
1.5k ratings
Measured
Ratings
1.5k
Measured
About あんしん遠隔サポート
NTTドコモが提供するサービス「あんしん遠隔サポート」をご利用いただくためのアプリです。このアプリを利用することで、「あんしん遠隔サポートセンター」のオペレーターが、お客様のiPhone・iPadの画面を確認しながら、操作や設定など、お客様のお困りごとをサポートできます。
※ 「あんしん遠隔サポート」のサービス概要、サポート対応機種等は「ドコモのホームページ」にてご確認ください。
※ 本アプリのご利用（アプリバージョンアップを含む）には別途パケット通信料がかかります。
※ 本アプリはNTTドコモが提供するサービス「ネットトータルサポート」でもご利用いただけます。
【ご利用の流れ】
①あんしん遠隔サポートセンター（専用電話番号（無料））へお電話ください。
（iPhoneは、このアプリの「お困りごとを選択する」を選択し、画面に表示された案内に沿って進んだ後に「電話でお問い合わせ」から発信できます）
②オペレーターの案内に従い、オペレーターから案内された6桁の接続番号をアプリに入力します。
③オペレーターとの接続が完了し、オペレーターがお客様の画面を確認します。
※ 「あんしん遠隔サポート」のサービス概要、サポート対応機種等は「ドコモのホームページ」にてご確認ください。
※ 本アプリのご利用（アプリバージョンアップを含む）には別途パケット通信料がかかります。
※ 本アプリはNTTドコモが提供するサービス「ネットトータルサポート」でもご利用いただけます。
【ご利用の流れ】
①あんしん遠隔サポートセンター（専用電話番号（無料））へお電話ください。
（iPhoneは、このアプリの「お困りごとを選択する」を選択し、画面に表示された案内に沿って進んだ後に「電話でお問い合わせ」から発信できます）
②オペレーターの案内に従い、オペレーターから案内された6桁の接続番号をアプリに入力します。
③オペレーターとの接続が完了し、オペレーターがお客様の画面を確認します。
Latest updates
1.0.37
品質向上のための軽微な修正をしました。
More from 株式会社NTTドコモ
遠隔サポート Android
遠隔サポート is #127 in Tools Free on Google Play in Japan and charting in 1 of 15 countries we track.
Updated 27 Sep 2026 · rankings refresh through the day
DeveloperNTT DOCOMO
CategoryTools
PriceFree
Released–
Installs100k+
Rating★ 4.1 (0)
Updated–
Content ratingEveryone
Rating
4.1 ★
0 ratings
Measured
Best rank now
#127
Tools FreeMeasured
遠隔サポート on Google Play
App details
App ID
jp.ne.docomo.rsp.gp
Publisher
NTT DOCOMO
Content rating
Everyone
遠隔サポート downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Google Play shows an exact lifetime install count; downloads per day are its daily change (measured). When Play hasn't refreshed the count, they come from new ratings and Top Free chart positions. Confidence is the chance the real number is within half to double ours.
Active users
All platforms, worldwide. Free with an account.
Stickiness (DAU / MAU)
how many monthly users open it on a given day
How this is calculated
Monthly users come from lifetime installs across every store, fitted on monthly active user figures companies publish; daily users = monthly × the typical daily/monthly ratio for the category. Confidence is the chance the real number is within half to double ours.
Where it ranks on Google Play
Every top 200 chart it appears in across 15 countries.
| Country | Charts | Rank |
|---|---|---|
| Japan | ToolsFree | #127 |
Apps near 遠隔サポート on the chart
Tools Free, around #127.
Ratings
Google Play, worldwide.
Rating
4.1 ★
0 ratings
Measured
Ratings
0
Measured
About 遠隔サポート
This is an app for using the service "Anshin Remote Support" or "Net Total Support" provided by NTT Docomo.
By connecting to the support center using this app, an operator will remotely check or operate the customer's smartphone screen while supporting the operation and settings of the customer's smartphone.
If you are using Anshin Remote Support on a Google Pixel device or Rakuraku Smartphone Lite device, please install this app.
This app allows an operator to remotely perform operations such as screen scrolling, screen transitions, button taps, or drawing on the screen (the operator performs operations and settings on behalf of the customer) on the customer's device. To do this, use the Accessibility API function when using the app.
To enable this function, you must enable (ON) the accessibility function by following the instructions displayed when using the app.
Data obtained through the use of accessibility features will only be used by operators to support you with this app.
[Flow of use]
①Please call the dedicated phone number (free)
(If your device is equipped with a phone function, select ``Select your problem'' in this app, follow the instructions displayed on the screen, and then select ``Contact us by phone.'' You can also call the phone number (free)
② Follow the operator's instructions to start this app
③Please check the application privacy policy, software license agreement, and notes on use, check "I agree" and select "Start using" (first time only)
④Please listen to the operator's explanation regarding other consent items required for use, and then agree to and set the settings.
⑤ On the screen after selecting "Enter connection number," enter the 6-digit connection number provided by the operator and select "Start."
⑥The message "Do you want to start recording or casting via remote support?" (a confirmation screen to transfer the customer screen to the operator) will be displayed, so select "Start now".
⑦When the connection is completed, "Remote support in progress" will be displayed at the bottom right of the screen, and you will be able to provide remote support.
[Notes]
・"Anshin Remote Support" and "Net Total Support" are paid services that require an application.
・Separate packet communication charges will be incurred for the use of ``Anshin Remote Support'' and ``Net Total Support'' (including app version updates).
・This app cannot be used under the following conditions.
- When using outside of Japan
- When in airplane mode or out of range
[Target models]
Please check the website below.
https://www.docomo.ne.jp/service/remote_support/compatible_model/
By connecting to the support center using this app, an operator will remotely check or operate the customer's smartphone screen while supporting the operation and settings of the customer's smartphone.
If you are using Anshin Remote Support on a Google Pixel device or Rakuraku Smartphone Lite device, please install this app.
This app allows an operator to remotely perform operations such as screen scrolling, screen transitions, button taps, or drawing on the screen (the operator performs operations and settings on behalf of the customer) on the customer's device. To do this, use the Accessibility API function when using the app.
To enable this function, you must enable (ON) the accessibility function by following the instructions displayed when using the app.
Data obtained through the use of accessibility features will only be used by operators to support you with this app.
[Flow of use]
①Please call the dedicated phone number (free)
(If your device is equipped with a phone function, select ``Select your problem'' in this app, follow the instructions displayed on the screen, and then select ``Contact us by phone.'' You can also call the phone number (free)
② Follow the operator's instructions to start this app
③Please check the application privacy policy, software license agreement, and notes on use, check "I agree" and select "Start using" (first time only)
④Please listen to the operator's explanation regarding other consent items required for use, and then agree to and set the settings.
⑤ On the screen after selecting "Enter connection number," enter the 6-digit connection number provided by the operator and select "Start."
⑥The message "Do you want to start recording or casting via remote support?" (a confirmation screen to transfer the customer screen to the operator) will be displayed, so select "Start now".
⑦When the connection is completed, "Remote support in progress" will be displayed at the bottom right of the screen, and you will be able to provide remote support.
[Notes]
・"Anshin Remote Support" and "Net Total Support" are paid services that require an application.
・Separate packet communication charges will be incurred for the use of ``Anshin Remote Support'' and ``Net Total Support'' (including app version updates).
・This app cannot be used under the following conditions.
- When using outside of Japan
- When in airplane mode or out of range
[Target models]
Please check the website below.
https://www.docomo.ne.jp/service/remote_support/compatible_model/