Cl@ve: iPhone vs Android
Cl@ve gets 10k+ downloads a day worldwide (AppInsider estimate, October 2026, rounded down to a band).
Cl@ve by Agencia Tributaria is on both the App Store and Google Play. Here are both versions together: downloads, users, revenue, ratings and chart positions, store by store with totals.
Productivity FreeCl@ve at a glance
AI summary written from our chart and store data, 2026-10-21. It can be wrong: check the numbers above.
Cl@ve is a free government-issued mobile application that enables electronic identification and authentication for accessing Spanish public administration services. The app currently ranks #3 in the Spanish Productivity Free category and #8 overall in Spain, indicating strong domestic adoption despite a low user rating of 2.97.
Similar apps: Authenticator, BankID, eIDAS
App Store
App details
App privacy Measured
Cl@ve’s App Store privacy label declares 0 data categories used to track you across other companies’ apps and websites, 2 linked to your identity and 3 collected anonymously.
As declared by the developer on the App Store — Apple requires every app to publish this label. We track changes over time.
Google Play
App details
Cl@ve downloads & installs
Both stores, worldwide. Bands are open; exact numbers are free with an account.
| Store | Downloads / day | Lifetime installs |
|---|---|---|
| iPhone | 1k+ | 500k+ |
| Google Play | 10k+ | 10M+ Measured |
| Total | 10k+ Confidence | 10M+ Confidence |
How this is calculated
Where Cl@ve's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Where it ranks now
Both stores, across every country we track.
Ratings
Both stores. Store data, measured.
| Store | Rating | Ratings |
|---|---|---|
| App Store | 3.0 ★ | 13k |
| Google Play | 2.5 ★ | 32k 60 written reviews |
| Both stores | 2.7 ★ weighted by ratings | 46k |
What users say about Cl@ve
From the 25 most recent App Store reviews in the US.
Users overwhelmingly report that the app is unusable due to critical failures in registration and video identification processes. The interface is described as confusing and buggy, with many users unable to create accounts or authenticate successfully.
Mostly negative (4% of recent reviews give 4–5 stars). The main complaints are about crashes and bugs, and login and account problems.
Common complaints
- Crashes & bugs: “Video ID apparently doesn’t work either”
- Login & account: “Se queda pillada en la verificación”
About Cl@ve
Si no está registrado en Cl@ve, podrá registrarse desde esta APP.
Si está registrado en Cl@ve, podrá activar este dispositivo con su DNI/NIE mediante un SMS o con su certificado electrónico.
Una vez activado, desde esta APP podrá confirmar las peticiones de autenticación con Cl@ve Móvil y acceder al PIN de Cl@ve PIN que solicite al acceder a un trámite. También permite acceder a las gestiones del sistema Cl@ve.
Puede acceder a más información sobre el sistema Cl@ve en https://www.clave.gob.es/
Puede acceder a la declaración de accesibilidad en la propia APP y en https://sede.agenciatributaria.gob.es/Sede/accesibilidadAppClave.shtml
Cl@ve iPhone
Cl@ve gets 10k+ downloads a day worldwide (AppInsider estimate, October 2026, rounded down to a band).
Cl@ve is #9 in All Apps Free in Spain and charting in 2 of 30 countries we track.
Updated 25 Oct 2026 · rankings refresh through the day
25 Sep 2026 All Apps FreeCl@ve at a glance
AI summary written from our chart and store data, 2026-10-21. It can be wrong: check the numbers above.
Cl@ve is a free government-issued mobile application that enables electronic identification and authentication for accessing Spanish public administration services. The app currently ranks #3 in the Spanish Productivity Free category and #8 overall in Spain, indicating strong domestic adoption despite a low user rating of 2.97.
Similar apps: Authenticator, BankID, eIDAS
Cl@ve on the App Store
App details
App privacy Measured
Cl@ve’s App Store privacy label declares 0 data categories used to track you across other companies’ apps and websites, 2 linked to your identity and 3 collected anonymously.
As declared by the developer on the App Store — Apple requires every app to publish this label. We track changes over time.
Cl@ve downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Where Cl@ve's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Where it ranks now
Every top chart it appears in across 30 countries.
| Country | Charts | Rank |
|---|---|---|
| Spain | All AppsFree | #9 |
| Spain | ProductivityFree | #4 |
 Netherlands | ProductivityFree | #165 |
Apps near Cl@ve on the chart
All Apps Free, around #9.
Ratings
App Store, worldwide.
What users say about Cl@ve
From the 25 most recent App Store reviews in the US.
Users overwhelmingly report that the app is unusable due to critical failures in registration and video identification processes. The interface is described as confusing and buggy, with many users unable to create accounts or authenticate successfully.
Mostly negative (4% of recent reviews give 4–5 stars). The main complaints are about crashes and bugs, and login and account problems.
Common complaints
- Crashes & bugs: “Video ID apparently doesn’t work either”
- Login & account: “Se queda pillada en la verificación”
About Cl@ve
Si no está registrado en Cl@ve, podrá registrarse desde esta APP.
Si está registrado en Cl@ve, podrá activar este dispositivo con su DNI/NIE mediante un SMS o con su certificado electrónico.
Una vez activado, desde esta APP podrá confirmar las peticiones de autenticación con Cl@ve Móvil y acceder al PIN de Cl@ve PIN que solicite al acceder a un trámite. También permite acceder a las gestiones del sistema Cl@ve.
Puede acceder a más información sobre el sistema Cl@ve en https://www.clave.gob.es/
Puede acceder a la declaración de accesibilidad en la propia APP y en https://sede.agenciatributaria.gob.es/Sede/accesibilidadAppClave.shtml
Latest updates
More from Agencia Tributaria
Cl@ve Android
Cl@ve gets 10k+ downloads a day worldwide (AppInsider estimate, October 2026, rounded down to a band).
Cl@ve is #2 in Productivity Free on Google Play in Spain and charting in 1 of 23 countries we track.
Updated 25 Oct 2026 · rankings refresh through the day
Productivity FreeCl@ve at a glance
AI summary written from our chart and store data, 2026-10-23. It can be wrong: check the numbers above.
Cl@ve is a free government-issued mobile identity verification tool for Spanish citizens to authenticate with public administrations. The app currently ranks #2 in the Spanish Productivity Free category and #9 in All Apps Free, indicating strong adoption despite a low average rating of 2.52 stars.
Similar apps: Authy, Google Authenticator, Yubico Authenticator
Cl@ve on Google Play
App details
Cl@ve downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Where Cl@ve's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Where it ranks on Google Play
Every top 200 chart it appears in across 23 countries.
| Country | Charts | Rank |
|---|---|---|
| Spain | ProductivityFree | #2 |
| Spain | All AppsFree | #8 |
Apps near Cl@ve on the chart
Productivity Free, around #2.
Ratings
Google Play, worldwide.
What users say about Cl@ve
From the 66 most recent Google Play reviews in the US.
Users overwhelmingly report that the app is broken, citing failed registrations, non-functional video identification, and confusing error loops. The few positive reviews highlight ease of use for administrative tasks but are vastly outnumbered by complaints about technical failures and poor user experience.
Mostly negative (5% of recent reviews give 4–5 stars). The main complaints are about crashes and bugs, and login and account problems.
Common complaints
- Crashes & bugs: “y siempre está Error error”
- Login & account: “malo, no funciona con mi login detalles...perdido tiempo desde la agencia tributaria”
- Ease of use: “doesn't work and not user friendly”
- Speed & performance: “slow, confusing, not intuitive and non-performing”
About Cl@ve
If you are not registered in Cl@ve, you can register from this APP.
If you are registered in Cl@ve, you can activate this device with your DNI/NIE by means of an SMS or with your electronic certificate.
Once activated, from this APP you can confirm the authentication requests with Cl@ve Móvil and access the Cl@ve PIN that you request when accessing a procedure. It also allows access to the procedures of the Cl@ve system.
You can access more information about the Cl@ve system at https://www.clave.gob.es/
You can access the accessibility statement in the APP itself and at https://sede.agenciatributaria.gob.es/Sede/accesibilidadAppClave.shtml
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