HanseMerkur ServiceApp Downloads & RevenueHanseMerkur ServiceApp · App Store & Google Play
HanseMerkur ServiceApp gets 100+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
HanseMerkur ServiceApp by HanseMerkur Krankenversicherung AG is on App Store and Google Play. Active Users (MAU & DAU), Downloads, rankings, keywords, revenue, and rating totals.
HanseMerkur ServiceApp update history & changes
Last change · 8 events since 9 Aug 2011Full timeline ↓📦AndroidUpdated to version 11.0.11⭐AndroidPassed 10K ratings🆕AndroidFirst spotted by AppInsider🆕iOSFirst spotted by AppInsider📦iOSVersion 11.0.10📦AndroidVersion 11.0.8🆕AndroidReleased on Google Play🆕iOSReleased on the App Store
Full timeline · 8 events
- 📦HanseMerkur ServiceApp updated to version 11.0.11Android• Bug Fix: Device-specific error (Google Pixel 11 Pro)
- 🆕HanseMerkur ServiceApp first spotted by AppInsiderAndroidGermany
- 🆕HanseMerkur ServiceApp first spotted by AppInsideriOS#69 in Top Free · Productivity · Germany
- 📦HanseMerkur ServiceApp version 11.0.10iOSNo release notes
- 📦HanseMerkur ServiceApp version 11.0.8Android- Bug Fix: App can be registered even without NFC
- Bug Fix: ServiceApp can be used alongside overlay apps (e.g., Avira)
- Bug fixes in the registration process - 🆕HanseMerkur ServiceApp released on Google PlayAndroid
- 🆕HanseMerkur ServiceApp released on the App StoreiOS
Collected from the stores by AppInsider since we first spotted the app. Dates are when we saw each change.
Rating
4.5 ★
75k ratings, both stores
Measured
Best rank now
#79
Android · 
Finance Free
Finance FreeMeasured
New ratings a week
38
▼ -5% vs the 2 weeks before (Google Play)
Measured
App Store
App details
App ID
453734866
Publisher
HanseMerkur Versicherungsgruppe a.G.
Publisher country
Germany
On the store since
Aug 2011
15 years on the store
Minimum OS
iOS 17+
iPhone XS and later
Devices
iPhone · iPad
Content rating
12+
1 content note below
Languages
2
EN DE
Size
546 MB
Content notesInfrequent/Mild Medical/Treatment Information
Google Play
App details
App ID
com.ibm.de.ish.app.hansemerkur.prod
Publisher
HanseMerkur Krankenversicherung AG
Publisher country
Germany
Content rating
Everyone
HanseMerkur ServiceApp downloads & installs
Both stores, worldwide. Bands are open; exact numbers are free with an account.
| Store | Downloads / day | Lifetime installs |
|---|---|---|
| App Store | 10+ | 1M+ |
| Google Play | 100+ | 500k+ Measured |
| Total | 100+ Confidence | 1M+ Confidence |
How this is calculated
App Store: chart positions and rating growth per country, anchored on its own Android downloads; lifetime from ratings worldwide × installs per rating. Google Play: the daily change in its exact install count. The total adds every store.
Where HanseMerkur ServiceApp's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Stickiness (DAU / MAU)
how many monthly users open it on a given day
How this is calculated
Monthly users come from lifetime installs across every store, fitted on monthly active user figures companies publish; daily users = monthly × the typical daily/monthly ratio for the category. Confidence is the chance the real number is within half to double ours.
Where it ranks now
Both stores, across every country we track.
| Store | Best rank | Charting in | US Top Free | US Top Grossing |
|---|---|---|---|---|
| App Store | #85 Productivity Free | 1 of 30 countries | – | – |
| Google Play | #79 Finance Free | 1 of 23 countries | – | – |
Full chart lists: App Store · Google Play.
Review momentum
ⓘ How we measure thisApp Store
New ratings a week
1.2
4-week average
Lifetime rating
4.6★
recent stars not readable yet: new ratings are a tiny share of the total
Review momentum
57/100
faster than 62% of Productivity apps
Google Play
New ratings a week
37
▼ -5% vs the 2 weeks before
Written reviews a week
under 1
Google Play
Lifetime rating
3.5★
recent stars not readable yet: new ratings are a tiny share of the total
Review momentum
37/100
faster than 30% of Finance apps
Review momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
Ratings
Both stores. Store data, measured.
| Store | Rating | Ratings |
|---|---|---|
| App Store | 4.6 ★ | 64k |
| Google Play | 3.5 ★ | 10k 9 written reviews |
| Both stores | 4.5 ★ weighted by ratings | 75k |
About HanseMerkur ServiceApp
***The HanseMerkur ServiceApp with many new features***
The ServiceApp is available to all policyholders of HanseMerkur Krankenversicherung AG, as well as customers with pet surgery insurance, pet health insurance, or dog liability insurance from HanseMerkur Allgemeine AG (excluding contracts concluded in Austria). The app will gradually be made available for other areas of insurance as well.
Use the app to quickly and easily submit documents online, such as medical or veterinary invoices, prescriptions, medical records, and other documents relating to your contract, or to submit a claim.
Discover our wide range of personalised insurance services, such as updating contact and bank details, requesting certificates, granting authorisations, and - depending on your cover - accessing various health services for both people and animals.
FEATURES
Submission:
Send us your documents conveniently using various methods (photo function, barcode scan, or PDF upload). For each document, you can choose which contract or person it relates to.
You also have the option to store documents in the ServiceApp and submit them at a later time - for example, if you are still waiting for a statement or a related document is missing.
Various personalised insurance services:
These are displayed or hidden depending on your insurance cover and are always pre-filled with the data known to HanseMerkur, for example:
• Change contact details (name, address, telephone, email)
• Change bank details
• Add authorisations
• Request an addendum to the insurance policy/contract excerpt
• Request tax office certificate
• Change pet characteristics
• Contact us (arrange call-back appointments, chat)
• Health services
• Terminate contract
E-prescription:
Policyholders with comprehensive health insurance can authenticate themselves via the ServiceApp in the app “Das E-Rezept”. This allows e-prescription data to be imported into the ServiceApp and submitted.
Digital receipt of invoices:
Invoices from your doctor or dentist can be received digitally in the postbox of your ServiceApp. You will receive almost all correspondence relating to your policy in encrypted form in your digital postbox, where you can sort and filter it, as well as print and export it individually or in full.
Synchronisation:
You can use the app on multiple devices simultaneously. All documents received in your postbox and all submissions made via the app are synchronised and displayed across all registered devices.
SECURITY
Your health data is sensitive and must be fully protected. Therefore, all documents are securely encrypted and stored within the app.
The registration process has been optimised in line with the latest data protection requirements and requires a one-time registration using your email address, password, contract number, and PIN (as well as, where applicable, the eID procedure when using the e-prescription feature).
REQUIREMENTS
To use the ServiceApp, you need an active contract in the fiel
The ServiceApp is available to all policyholders of HanseMerkur Krankenversicherung AG, as well as customers with pet surgery insurance, pet health insurance, or dog liability insurance from HanseMerkur Allgemeine AG (excluding contracts concluded in Austria). The app will gradually be made available for other areas of insurance as well.
Use the app to quickly and easily submit documents online, such as medical or veterinary invoices, prescriptions, medical records, and other documents relating to your contract, or to submit a claim.
Discover our wide range of personalised insurance services, such as updating contact and bank details, requesting certificates, granting authorisations, and - depending on your cover - accessing various health services for both people and animals.
FEATURES
Submission:
Send us your documents conveniently using various methods (photo function, barcode scan, or PDF upload). For each document, you can choose which contract or person it relates to.
You also have the option to store documents in the ServiceApp and submit them at a later time - for example, if you are still waiting for a statement or a related document is missing.
Various personalised insurance services:
These are displayed or hidden depending on your insurance cover and are always pre-filled with the data known to HanseMerkur, for example:
• Change contact details (name, address, telephone, email)
• Change bank details
• Add authorisations
• Request an addendum to the insurance policy/contract excerpt
• Request tax office certificate
• Change pet characteristics
• Contact us (arrange call-back appointments, chat)
• Health services
• Terminate contract
E-prescription:
Policyholders with comprehensive health insurance can authenticate themselves via the ServiceApp in the app “Das E-Rezept”. This allows e-prescription data to be imported into the ServiceApp and submitted.
Digital receipt of invoices:
Invoices from your doctor or dentist can be received digitally in the postbox of your ServiceApp. You will receive almost all correspondence relating to your policy in encrypted form in your digital postbox, where you can sort and filter it, as well as print and export it individually or in full.
Synchronisation:
You can use the app on multiple devices simultaneously. All documents received in your postbox and all submissions made via the app are synchronised and displayed across all registered devices.
SECURITY
Your health data is sensitive and must be fully protected. Therefore, all documents are securely encrypted and stored within the app.
The registration process has been optimised in line with the latest data protection requirements and requires a one-time registration using your email address, password, contract number, and PIN (as well as, where applicable, the eID procedure when using the e-prescription feature).
REQUIREMENTS
To use the ServiceApp, you need an active contract in the fiel
HanseMerkur ServiceApp App Store
HanseMerkur ServiceApp gets 100+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
HanseMerkur ServiceApp is #85 in Productivity Free in Germany and charting in 1 of 30 countries we track.
Updated 8 Nov 2026 · rankings refresh through the day
DeveloperHanseMerkur Krankenversicherung AG
CategoryProductivity
PriceFree
Released
Rating★ 4.6 (64k)
Version11.0.10
Age rating12+
First seen by us 24 Sep 2026
24 Sep 2026Installs (est.)1M+ worldwide
Rating
4.6 ★
64k ratings
Measured
Best rank now
#85
Productivity FreeMeasured
New ratings a week
1.2
App Store, 4-week average
Measured
HanseMerkur ServiceApp on the App Store
App details
App ID
453734866
Publisher
HanseMerkur Versicherungsgruppe a.G.
Publisher country
Germany
On the store since
Aug 2011
15 years on the store
Minimum OS
iOS 17+
iPhone XS and later
Devices
iPhone · iPad
Content rating
12+
1 content note below
Languages
2
EN DE
Size
546 MB
Content notesInfrequent/Mild Medical/Treatment Information
HanseMerkur ServiceApp downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Apple publishes no download counts. App Store downloads come from chart positions and daily rating growth per country, calibrated on Google Play install counts; lifetime installs from ratings worldwide × installs per rating. Confidence is the chance the real number is within half to double ours.
Where HanseMerkur ServiceApp's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Stickiness (DAU / MAU)
how many monthly users open it on a given day
How this is calculated
Monthly users come from lifetime installs across every store, fitted on monthly active user figures companies publish; daily users = monthly × the typical daily/monthly ratio for the category. Confidence is the chance the real number is within half to double ours.
Where it ranks now
Every top chart it appears in across 30 countries.
| Country | Charts | Rank |
|---|---|---|
| Germany | ProductivityFree | #85 |
Apps near HanseMerkur ServiceApp on the chart
Productivity Free, around #85.
Ratings
App Store, worldwide.
Rating
4.6 ★
64k ratings
Measured
Ratings
64k
Measured
Review momentum
ⓘ How we measure thisNew ratings a week
1.2
4-week average
Lifetime rating
4.6★
recent stars not readable yet: new ratings are a tiny share of the total
Review momentum
57/100
faster than 62% of Productivity apps
Review momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
About HanseMerkur ServiceApp
***The HanseMerkur ServiceApp with many new features***
The ServiceApp is available to all policyholders of HanseMerkur Krankenversicherung AG, as well as customers with pet surgery insurance, pet health insurance, or dog liability insurance from HanseMerkur Allgemeine AG (excluding contracts concluded in Austria). The app will gradually be made available for other areas of insurance as well.
Use the app to quickly and easily submit documents online, such as medical or veterinary invoices, prescriptions, medical records, and other documents relating to your contract, or to submit a claim.
Discover our wide range of personalised insurance services, such as updating contact and bank details, requesting certificates, granting authorisations, and - depending on your cover - accessing various health services for both people and animals.
FEATURES
Submission:
Send us your documents conveniently using various methods (photo function, barcode scan, or PDF upload). For each document, you can choose which contract or person it relates to.
You also have the option to store documents in the ServiceApp and submit them at a later time - for example, if you are still waiting for a statement or a related document is missing.
Various personalised insurance services:
These are displayed or hidden depending on your insurance cover and are always pre-filled with the data known to HanseMerkur, for example:
• Change contact details (name, address, telephone, email)
• Change bank details
• Add authorisations
• Request an addendum to the insurance policy/contract excerpt
• Request tax office certificate
• Change pet characteristics
• Contact us (arrange call-back appointments, chat)
• Health services
• Terminate contract
E-prescription:
Policyholders with comprehensive health insurance can authenticate themselves via the ServiceApp in the app “Das E-Rezept”. This allows e-prescription data to be imported into the ServiceApp and submitted.
Digital receipt of invoices:
Invoices from your doctor or dentist can be received digitally in the postbox of your ServiceApp. You will receive almost all correspondence relating to your policy in encrypted form in your digital postbox, where you can sort and filter it, as well as print and export it individually or in full.
Synchronisation:
You can use the app on multiple devices simultaneously. All documents received in your postbox and all submissions made via the app are synchronised and displayed across all registered devices.
SECURITY
Your health data is sensitive and must be fully protected. Therefore, all documents are securely encrypted and stored within the app.
The registration process has been optimised in line with the latest data protection requirements and requires a one-time registration using your email address, password, contract number, and PIN (as well as, where applicable, the eID procedure when using the e-prescription feature).
REQUIREMENTS
To use the ServiceApp, you need an active contract in the fiel
The ServiceApp is available to all policyholders of HanseMerkur Krankenversicherung AG, as well as customers with pet surgery insurance, pet health insurance, or dog liability insurance from HanseMerkur Allgemeine AG (excluding contracts concluded in Austria). The app will gradually be made available for other areas of insurance as well.
Use the app to quickly and easily submit documents online, such as medical or veterinary invoices, prescriptions, medical records, and other documents relating to your contract, or to submit a claim.
Discover our wide range of personalised insurance services, such as updating contact and bank details, requesting certificates, granting authorisations, and - depending on your cover - accessing various health services for both people and animals.
FEATURES
Submission:
Send us your documents conveniently using various methods (photo function, barcode scan, or PDF upload). For each document, you can choose which contract or person it relates to.
You also have the option to store documents in the ServiceApp and submit them at a later time - for example, if you are still waiting for a statement or a related document is missing.
Various personalised insurance services:
These are displayed or hidden depending on your insurance cover and are always pre-filled with the data known to HanseMerkur, for example:
• Change contact details (name, address, telephone, email)
• Change bank details
• Add authorisations
• Request an addendum to the insurance policy/contract excerpt
• Request tax office certificate
• Change pet characteristics
• Contact us (arrange call-back appointments, chat)
• Health services
• Terminate contract
E-prescription:
Policyholders with comprehensive health insurance can authenticate themselves via the ServiceApp in the app “Das E-Rezept”. This allows e-prescription data to be imported into the ServiceApp and submitted.
Digital receipt of invoices:
Invoices from your doctor or dentist can be received digitally in the postbox of your ServiceApp. You will receive almost all correspondence relating to your policy in encrypted form in your digital postbox, where you can sort and filter it, as well as print and export it individually or in full.
Synchronisation:
You can use the app on multiple devices simultaneously. All documents received in your postbox and all submissions made via the app are synchronised and displayed across all registered devices.
SECURITY
Your health data is sensitive and must be fully protected. Therefore, all documents are securely encrypted and stored within the app.
The registration process has been optimised in line with the latest data protection requirements and requires a one-time registration using your email address, password, contract number, and PIN (as well as, where applicable, the eID procedure when using the e-prescription feature).
REQUIREMENTS
To use the ServiceApp, you need an active contract in the fiel
Latest updates
11.0.10
HanseMerkur ServiceApp Android
HanseMerkur ServiceApp gets 100+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
HanseMerkur ServiceApp is #79 in Finance Free on Google Play in Germany and charting in 1 of 23 countries we track.
Updated 8 Nov 2026 · rankings refresh through the day
DeveloperHanseMerkur Krankenversicherung AG
CategoryFinance
PriceFree
Released
Installs500k+
Rating★ 3.5 (10k)
Updated
Content ratingEveryone
Rating
3.5 ★
10k ratings
Measured
Best rank now
#79
Finance FreeMeasured
New ratings a week
37
▼ -5% vs the 2 weeks before
Measured
HanseMerkur ServiceApp on Google Play
App details
App ID
com.ibm.de.ish.app.hansemerkur.prod
Publisher
HanseMerkur Krankenversicherung AG
Publisher country
Germany
Content rating
Everyone
HanseMerkur ServiceApp downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Google Play shows an exact lifetime install count; downloads per day are its daily change (measured). When Play hasn't refreshed the count, they come from new ratings and Top Free chart positions. Confidence is the chance the real number is within half to double ours.
Where HanseMerkur ServiceApp's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Stickiness (DAU / MAU)
how many monthly users open it on a given day
Retention · share of new users still active
Day 1
Day 7
Day 30
Time spent · per daily user
Average time spent Pro
min a day
Sessions a day Pro
Time per session Pro
min
How this is calculated
Monthly users come from lifetime installs across every store, fitted on monthly active user figures companies publish; daily users = monthly × the typical daily/monthly ratio for the category. Confidence is the chance the real number is within half to double ours.
Where it ranks on Google Play
Every top 200 chart it appears in across 23 countries.
| Country | Charts | Rank |
|---|---|---|
| Germany | FinanceFree | #79 |
Apps near HanseMerkur ServiceApp on the chart
Finance Free, around #79.
Ratings
Google Play, worldwide.
Rating
3.5 ★
10k ratings
Measured
Ratings
10k
Measured
Written reviews
9
Measured
Review momentum
ⓘ How we measure thisNew ratings a week
37
▼ -5% vs the 2 weeks before
Written reviews a week
under 1
Google Play
Lifetime rating
3.5★
recent stars not readable yet: new ratings are a tiny share of the total
Review momentum
37/100
faster than 30% of Finance apps
Review momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
About HanseMerkur ServiceApp
The ServiceApp is available to all policyholders of HanseMerkur Krankenversicherung AG, as well as customers with pet surgery insurance, pet health insurance, or dog liability insurance from HanseMerkur Allgemeine AG (excluding contracts concluded in Austria). The app will gradually be made available for other areas of insurance as well.
Use the app to quickly and easily submit documents online, such as medical or veterinary invoices, prescriptions, medical records, and other documents relating to your contract, or to submit a claim.
Discover our wide range of personalised insurance services, such as updating contact and bank details, requesting certificates, granting authorisations, and depending on your cover accessing various health services for both people and animals.
FEATURES
Submission:
Send us your documents conveniently using various methods (photo function, barcode scan, or PDF upload). For each document, you can choose which contract or person it relates to.
You also have the option to store documents in the ServiceApp and submit them at a later time - for example, if you are still waiting for a statement or a related document is missing.
Various personalised insurance services:
These are displayed or hidden depending on your insurance cover and are always pre-filled with the data known to HanseMerkur, for example:
• Change contact details (name, address, telephone, email)
• Change bank details
• Add authorisations
• Request an addendum to the insurance policy/contract excerpt
• Request tax office certificate
• Change pet characteristics
• Contact us (arrange call-back appointments, chat)
• Health services
• Terminate contract
E-prescription:
Policyholders with comprehensive health insurance can authenticate themselves via the ServiceApp in the app “Das E-Rezept”. This allows e-prescription data to be imported into the ServiceApp and submitted.
Digital receipt of invoices:
Invoices from your doctor or dentist can be received digitally in the postbox of your ServiceApp. You will receive almost all correspondence relating to your policy in encrypted form in your digital postbox, where you can sort and filter it, as well as print and export it individually or in full.
Synchronisation:
You can use the app on multiple devices simultaneously. All documents received in your postbox and all submissions made via the app are synchronised and displayed across all registered devices.
SECURITY
Your health data is sensitive and must be fully protected. Therefore, all documents are securely encrypted and stored within the app.
The registration process has been optimised in line with the latest data protection requirements and requires a one-time registration using your email address, password, contract number, and PIN (as well as, where applicable, the eID procedure when using the e-prescription feature).
REQUIREMENTS
To use the ServiceApp, you need an active contract in the field of health insurance, pet health or pet surgery insurance,
Use the app to quickly and easily submit documents online, such as medical or veterinary invoices, prescriptions, medical records, and other documents relating to your contract, or to submit a claim.
Discover our wide range of personalised insurance services, such as updating contact and bank details, requesting certificates, granting authorisations, and depending on your cover accessing various health services for both people and animals.
FEATURES
Submission:
Send us your documents conveniently using various methods (photo function, barcode scan, or PDF upload). For each document, you can choose which contract or person it relates to.
You also have the option to store documents in the ServiceApp and submit them at a later time - for example, if you are still waiting for a statement or a related document is missing.
Various personalised insurance services:
These are displayed or hidden depending on your insurance cover and are always pre-filled with the data known to HanseMerkur, for example:
• Change contact details (name, address, telephone, email)
• Change bank details
• Add authorisations
• Request an addendum to the insurance policy/contract excerpt
• Request tax office certificate
• Change pet characteristics
• Contact us (arrange call-back appointments, chat)
• Health services
• Terminate contract
E-prescription:
Policyholders with comprehensive health insurance can authenticate themselves via the ServiceApp in the app “Das E-Rezept”. This allows e-prescription data to be imported into the ServiceApp and submitted.
Digital receipt of invoices:
Invoices from your doctor or dentist can be received digitally in the postbox of your ServiceApp. You will receive almost all correspondence relating to your policy in encrypted form in your digital postbox, where you can sort and filter it, as well as print and export it individually or in full.
Synchronisation:
You can use the app on multiple devices simultaneously. All documents received in your postbox and all submissions made via the app are synchronised and displayed across all registered devices.
SECURITY
Your health data is sensitive and must be fully protected. Therefore, all documents are securely encrypted and stored within the app.
The registration process has been optimised in line with the latest data protection requirements and requires a one-time registration using your email address, password, contract number, and PIN (as well as, where applicable, the eID procedure when using the e-prescription feature).
REQUIREMENTS
To use the ServiceApp, you need an active contract in the field of health insurance, pet health or pet surgery insurance,
What's new in 11.0.11
• Bug Fix: Device-specific error (Google Pixel 11 Pro)