TELUS Health MyCare Downloads & RevenueTELUS Health MyCare · App Store & Google Play
TELUS Health MyCare gets 500+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
TELUS Health MyCare by TELUS Communications Inc. is on App Store and Google Play. Active Users (MAU & DAU), Downloads, rankings, keywords, revenue, and rating totals.
Full timeline · 6 events
- 📦TELUS Health MyCare updated to version 112.0.0iOSIn this release, we fixed some minor bugs.
Thank you for using TELUS Health MyCare. - 🆕TELUS Health MyCare first spotted by AppInsideriOS#35 in Top Free · Medical · Canada
- 🆕TELUS Health MyCare first spotted by AppInsiderAndroidCanada
- 📦TELUS Health MyCare version 111.0.0iOSIn this release, we fixed some minor bugs.
Thank you for using TELUS Health MyCare. - 📦TELUS Health MyCare version 111.0.0AndroidIn this release, we fixed some minor bugs.
Thank you for using TELUS Health MyCare. If you have any suggestions on how we can improve our service, please let us know at [email protected] - 🆕TELUS Health MyCare released on the App StoreiOS
Collected from the stores by AppInsider since we first spotted the app. Dates are when we saw each change.
Medical FreeTELUS Health MyCare at a glance
AI summary written from our chart and store data, 2026-11-11. It can be wrong: check the numbers above.
A virtual clinic platform for Canadian users to access video consultations with licensed healthcare providers, manage prescriptions, and receive ongoing support for specific health programs like menopause and weight management. The app currently ranks #4 in the CA Medical Free category, indicating strong market presence as a leading telehealth solution in Canada.
Similar apps: Maple, Teladoc Health, Babylon Health
App Store
App details
Google Play
App details
Tech stack
Trackers and permissions of build v82.0.0, from the εxodus privacy report (CC BY-SA).
TELUS Health MyCare downloads & installs
Both stores, worldwide. Bands are open; exact numbers are free with an account.
| Store | Downloads / day | Lifetime installs |
|---|---|---|
| App Store | 100+ | – |
| Google Play | 100+ | 1M+ Measured |
| Total | 500+ Confidence | 1M+ Confidence |
How this is calculated
Where TELUS Health MyCare's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Business model: Ad-led
How TELUS Health MyCare makes money: subscriptions, one-off purchases and ads.
Where it ranks now
Both stores, across every country we track.
| Store | Best rank | Charting in | US Top Free | US Top Grossing |
|---|---|---|---|---|
| App Store | #29 Medical Free | 1 of 30 countries | – | – |
| Google Play | #4 Medical Free | 1 of 23 countries | – | – |
Full chart lists: App Store · Google Play.
Review momentum
ⓘ How we measure thisReview momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
Ratings
Both stores. Store data, measured.
| Store | Rating | Ratings |
|---|---|---|
| App Store | 4.5 ★ | 67k |
| Google Play | 4.0 ★ | 14k 8 written reviews |
| Both stores | 4.4 ★ weighted by ratings | 82k |
What users say about TELUS Health MyCare
From the 78 most recent Google Play reviews in the US.
Users report that the app is largely unusable due to a severe lack of available appointments and persistent technical glitches like crashes during sign-in or chat. While some praise the quality of care when access is achieved, the majority express frustration with broken support channels and opaque billing.
Mostly negative (23% of recent reviews give 4–5 stars). People like it for being easy to use, and being useful. The main complaints are about crashes and bugs, and login and account problems.
What people like
- Ease of use: “simple, secure and convenient”
- Useful
Common complaints
- Crashes & bugs: “it must be a bug or an error”
- Login & account: “I can sign in in the browser fine”
- Price & subscription: “Telus is starting to charge for some services”
- Customer support: “no customer support number easily available”
About TELUS Health MyCare
TELUS Health MyCare is Canada's #1 most trusted online healthcare platform.*
VIDEO CONSULTATIONS: Get face-to-face video conversations with primary care healthcare providers (provincial restrictions apply) from the comfort of your home or wherever works best for you.
ONGOING CARE FOR MENOPAUSE AND WEIGHT MANAGEMENT CARE: We’re with you for every step of your journey. Our membership plans start with a face-to-face video conversation and continue with support through a dedicated chat with your Nurse Practitioner. Book additional appointments with counsellors and dietitians to further support your journey. You’ll always have the expert guidance you need to feel your best at your fingertips.
CARE YOU CAN TRUST: You'll receive care from licensed Canadian Nurse Practitioners. Nurse Practitioners in our Weight Management program follow Obesity Canada Clinical Practice Guidelines. Nurse Practitioners in our Menopause Care Program all follow Menopause Society Guidelines and are led by Menopause Society Certified practitioners. All doctors are licensed in the provinces they provide care in.
MEDICATION DELIVERY: Use your local pharmacy or get your prescriptions delivered quickly and discreetly right to your door through our TELUS Health Virtual Pharmacy.
SAFETY & SECURITY We take data security and privacy extremely seriously. All of TELUS Health MyCare's clinical procedures meet industry and legal standards. We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods. TELUS Health MyCare is LegitScript certified.
Appointments are scheduled in English by default unless you are in Quebec where appointments can be either in French or English. If you would like to schedule an appointment in a different language, contact our Support Team.
LANGUAGE / LANGUE The app is available in English and French.
For more information visit: telus.com/mycare
DISCLAIMER: Voted #1 most trusted Online Healthcare Platform brand by Canadian consumers based on the BrandSpark® Canadian Trust Study, years 2023 to 2026. The decision to prescribe is based on the independent judgement of the healthcare practitioner and on the individual's needs, medical history, and contraindications.
TELUS Health MyCare App Store
TELUS Health MyCare gets 500+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
TELUS Health MyCare is #29 in Medical Free in Canada and charting in 1 of 30 countries we track.
Updated 11 Nov 2026 · rankings refresh through the day
25 Sep 2026 Medical FreeTELUS Health MyCare on the App Store
App details
TELUS Health MyCare downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Where TELUS Health MyCare's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Business model: Ad-led
How TELUS Health MyCare makes money: subscriptions, one-off purchases and ads.
Where it ranks now
Every top chart it appears in across 30 countries.
| Country | Charts | Rank |
|---|---|---|
| Canada | MedicalFree | #29 |
Apps near TELUS Health MyCare on the chart
Medical Free, around #29.
Ratings
App Store, worldwide.
Review momentum
ⓘ How we measure thisReview momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
About TELUS Health MyCare
TELUS Health MyCare is Canada's #1 most trusted online healthcare platform.*
VIDEO CONSULTATIONS: Get face-to-face video conversations with primary care healthcare providers (provincial restrictions apply) from the comfort of your home or wherever works best for you.
ONGOING CARE FOR MENOPAUSE AND WEIGHT MANAGEMENT CARE: We’re with you for every step of your journey. Our membership plans start with a face-to-face video conversation and continue with support through a dedicated chat with your Nurse Practitioner. Book additional appointments with counsellors and dietitians to further support your journey. You’ll always have the expert guidance you need to feel your best at your fingertips.
CARE YOU CAN TRUST: You'll receive care from licensed Canadian Nurse Practitioners. Nurse Practitioners in our Weight Management program follow Obesity Canada Clinical Practice Guidelines. Nurse Practitioners in our Menopause Care Program all follow Menopause Society Guidelines and are led by Menopause Society Certified practitioners. All doctors are licensed in the provinces they provide care in.
MEDICATION DELIVERY: Use your local pharmacy or get your prescriptions delivered quickly and discreetly right to your door through our TELUS Health Virtual Pharmacy.
SAFETY & SECURITY We take data security and privacy extremely seriously. All of TELUS Health MyCare's clinical procedures meet industry and legal standards. We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods. TELUS Health MyCare is LegitScript certified.
Appointments are scheduled in English by default unless you are in Quebec where appointments can be either in French or English. If you would like to schedule an appointment in a different language, contact our Support Team.
LANGUAGE / LANGUE The app is available in English and French.
For more information visit: telus.com/mycare
DISCLAIMER: Voted #1 most trusted Online Healthcare Platform brand by Canadian consumers based on the BrandSpark® Canadian Trust Study, years 2023 to 2026. The decision to prescribe is based on the independent judgement of the healthcare practitioner and on the individual's needs, medical history, and contraindications.
Latest updates
More from TELUS Communications Inc.
TELUS Health MyCare Android
TELUS Health MyCare gets 500+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
TELUS Health MyCare is #4 in Medical Free on Google Play in Canada and charting in 1 of 23 countries we track.
Updated 11 Nov 2026 · rankings refresh through the day
Medical FreeTELUS Health MyCare at a glance
AI summary written from our chart and store data, 2026-11-11. It can be wrong: check the numbers above.
A virtual clinic platform for Canadian users to access video consultations with licensed healthcare providers, manage prescriptions, and receive ongoing support for specific health programs like menopause and weight management. The app currently ranks #4 in the CA Medical Free category, indicating strong market presence as a leading telehealth solution in Canada.
Similar apps: Maple, Teladoc Health, Babylon Health
TELUS Health MyCare on Google Play
App details
Tech stack
Trackers and permissions of build v82.0.0, from the εxodus privacy report (CC BY-SA).
TELUS Health MyCare downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Where TELUS Health MyCare's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Business model: Ad-led
How TELUS Health MyCare makes money: subscriptions, one-off purchases and ads.
Where it ranks on Google Play
Every top 200 chart it appears in across 23 countries.
| Country | Charts | Rank |
|---|---|---|
| Canada | MedicalFree | #4 |
Apps near TELUS Health MyCare on the chart
Medical Free, around #4.
Ratings
Google Play, worldwide.
Review momentum
ⓘ How we measure thisReview momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
What users say about TELUS Health MyCare
From the 78 most recent Google Play reviews in the US.
Users report that the app is largely unusable due to a severe lack of available appointments and persistent technical glitches like crashes during sign-in or chat. While some praise the quality of care when access is achieved, the majority express frustration with broken support channels and opaque billing.
Mostly negative (23% of recent reviews give 4–5 stars). People like it for being easy to use, and being useful. The main complaints are about crashes and bugs, and login and account problems.
What people like
- Ease of use: “simple, secure and convenient”
- Useful
Common complaints
- Crashes & bugs: “it must be a bug or an error”
- Login & account: “I can sign in in the browser fine”
- Price & subscription: “Telus is starting to charge for some services”
- Customer support: “no customer support number easily available”
About TELUS Health MyCare
TELUS Health MyCare is Canada's #1 most trusted online healthcare platform.*
VIDEO CONSULTATIONS: Get face-to-face video conversations with primary care healthcare providers (provincial restrictions apply) from the comfort of your home or wherever works best for you.
ONGOING CARE FOR MENOPAUSE AND WEIGHT MANAGEMENT CARE: We’re with you for every step of your journey. Our membership plans start with a face-to-face video conversation and continue with support through a dedicated chat with your Nurse Practitioner. Book additional appointments with counsellors and dietitians to further support your journey. You’ll always have the expert guidance you need to feel your best at your fingertips.
CARE YOU CAN TRUST: You'll receive care from licensed Canadian Nurse Practitioners. Nurse Practitioners in our Weight Management program follow Obesity Canada Clinical Practice Guidelines. Nurse Practitioners in our Menopause Care Program all follow Menopause Society Guidelines and are led by Menopause Society Certified practitioners. All doctors are licensed in the provinces they provide care in.
MEDICATION DELIVERY: Use your local pharmacy or get your prescriptions delivered quickly and discreetly right to your door through our TELUS Health Virtual Pharmacy.
SAFETY & SECURITY We take data security and privacy extremely seriously. All of TELUS Health MyCare's clinical procedures meet industry and legal standards. We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods. TELUS Health MyCare is LegitScript certified.
Appointments are scheduled in English by default unless you are in Quebec where appointments can be either in French or English. If you would like to schedule an appointment in a different language, contact our Support Team.
LANGUAGE / LANGUE The app is available in English and French.
For more information visit: telus.com/mycare
DISCLAIMER: Voted #1 most trusted Online Healthcare Platform brand by Canadian consumers based on the BrandSpark® Canadian Trust Study, years 2023 to 2026. The decision to prescribe is based on the independent judgement of the healthcare practitioner and on the individual's needs, medical history, and contraindications.
What's new in 112.0.0
Thank you for using TELUS Health MyCare. If you have any suggestions on how we can improve our service, please let us know at [email protected]