GrabMerchant Android
GrabMerchant gets 500+ downloads a day worldwide (AppInsider estimate, September 2026, rounded down to a band).
GrabMerchant is #3 in Food & Drink Free on Google Play in Indonesia and charting in 1 of 15 countries we track.
Updated 27 Sep 2026 · rankings refresh through the day
GrabMerchant at a glance
AI summary written from our chart and store data, 2026-09-27. It can be wrong: check the numbers above.
GrabMerchant is a free business management app for Grab platform partners that centralizes order tracking, delivery coordination, and sales analytics for food and grocery vendors. The app currently ranks #3 in the Indonesian Food & Drink Free category, indicating strong adoption among local merchants despite its utility-focused nature.
Similar apps: Uber Eats Manager, DoorDash Merchant, Deliveroo Restaurants
GrabMerchant on Google Play
App details
Tech stack
Trackers and permissions of build v4.179.0, from the εxodus privacy report (CC BY-SA).
GrabMerchant downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Where GrabMerchant's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Business model: Ad-led
How GrabMerchant makes money: subscriptions, one-off purchases and ads.
Where it ranks on Google Play
Every top 200 chart it appears in across 15 countries.
| Country | Charts | Rank |
|---|---|---|
| Food & DrinkFree | #3 |
Apps near GrabMerchant on the chart
Food & Drink Free, around #3.
Ratings
Google Play, worldwide.
What users say about GrabMerchant
From the 60 most recent Google Play reviews in the US.
Merchants report severe operational failures including missing drivers, silent order notifications, and unresponsive AI-only customer support. Users criticize the app's complex UI, geo-locked payment features, and unfair policies regarding refunds and compensation for cancelled orders.
Mostly negative (30% of recent reviews give 4–5 stars). People like it for being easy to use, and being useful. The main complaints are about price and subscriptions, and missing features or content.
What people like
- Ease of use: “Features such as GrabRewards, peer-to-peer transfers, PayLater, and instant checkout across Grab services make transactions quick and convenient”
- Useful: “Very useful and impormative”
Common complaints
- Price & subscription: “System Bug & Double Charges!”
- Features & content: “accepting order are dumbest feature”
- Ads: “tolonglah merchant udah bayar admin tinggi, blm lagi ads, masa CS aja ga ada”
- Crashes & bugs: “System Bug & Double Charges!”
About GrabMerchant
Download the app and sign up as a Grab merchant-partner today.
Two simple steps to become a Grab merchant-partner:
1. Sign up your business first with our sales team.
GrabFood/GrabMart sign up: https://www.grab.com/merchant/food/
GrabPay sign up: https://www.grab.com/merchant/pay/
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2. After signing up, download this app to enjoy a better way of doing business.
If you want to create more opportunities for business growth, this mobile app will support you. It offers delivery and a secure cashless payment option to millions of consumers. Now who doesn’t want that?
Being a Grab merchant-partner means enjoying more options
Expand your business beyond the breakfast-lunch-dinner crowd or your in-store customers. GrabFood allows you to deliver meals when hunger strikes at any time of the day. GrabMart helps you reach out to more customers and make grocery deliveries straight to their homes.
The GrabMerchant app makes your online business more seamless
If you’re running a food delivery service or even a grocery store, this app manages your processes efficiently – so you can focus on what you do best.
Manage orders easily
Check all the orders coming into your restaurant or store and track the ones that are being fulfilled, straight from your device.
Core Voice Calling & High-Priority Alerts
Voice calling is a core feature of our app, allowing merchant-partners to place outgoing VoIP calls to passengers or delivery partners to clarify critical, time-sensitive booking and replacement details. Additionally, this feature enables merchants to receive incoming calls from our automated system assistant for urgent, real-time order updates. To ensure these critical communications are not missed—especially when the device is locked, the screen is off, or the app is in the background—Grab utilizes USE_FULL_SCREEN_INTENT permissions for incoming call notifications. This guarantees an immediate, reliable, and seamless coordination experience that millions of merchant-partners depend on daily to fulfill orders without delay.
Grow your sales online
Offer discounts to convert them into loyal customers. Advertise within the app to get more orders.
Get better insights
A good seller makes better business decisions, supported by data and store performance. See what’s working right for you, so you can focus your efforts to make more sales.
Learn with GrabAcademy
Running a restaurant or a shop isn’t easy. So we’re making it easier for you with lessons on how to improve your performance.
Enable secure payments
Going cashless helps both you and your customers. No matter what you’re selling on the app, you can now track and trace where your money comes and goes, while giving your customers the flexibility to pay faster and safer.
Manage your storefront
Create, upload and update your menu or catalogue to stand out from the crowd.
Manage emplo