GrabMerchant: iPhone vs Android
GrabMerchant gets 500+ downloads a day worldwide (AppInsider estimate, September 2026, rounded down to a band).
GrabMerchant by Grab.com is on both the App Store and Google Play. Here are both versions together: downloads, users, revenue, ratings and chart positions, store by store with totals.
Food & Drink FreeGrabMerchant at a glance
AI summary written from our chart and store data, 2026-09-27. It can be wrong: check the numbers above.
GrabMerchant is a free business management app for Grab platform partners that centralizes order tracking, delivery coordination, and sales analytics for food and grocery vendors. The app currently ranks #3 in the Indonesian Food & Drink Free category, indicating strong adoption among local merchants despite its utility-focused nature.
Similar apps: Uber Eats Manager, DoorDash Merchant, Deliveroo Restaurants
App Store
App details
Google Play
App details
Tech stack
Trackers and permissions of build v4.179.0, from the εxodus privacy report (CC BY-SA).
GrabMerchant downloads & installs
Both stores, worldwide. Bands are open; exact numbers are free with an account.
| Store | Downloads / day | Lifetime installs |
|---|---|---|
| iPhone | 10+ | 100k+ |
| Google Play | 500+ | 10M+ Measured |
| Total | 500+ Confidence | 10M+ Confidence |
How this is calculated
Where GrabMerchant's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
How this is calculated
Business model: Ad-led
How GrabMerchant makes money: subscriptions, one-off purchases and ads.
Where it ranks now
Both stores, across every country we track.
Ratings
Both stores. Store data, measured.
| Store | Rating | Ratings |
|---|---|---|
| App Store | 3.8 ★ | 1.7k |
| Google Play | 4.1 ★ | 229k 33 written reviews |
| Both stores | 4.1 ★ weighted by ratings | 231k |
What users say about GrabMerchant
From the 60 most recent Google Play reviews in the US.
Merchants report severe operational failures including missing drivers, silent order notifications, and unresponsive AI-only customer support. Users criticize the app's complex UI, geo-locked payment features, and unfair policies regarding refunds and compensation for cancelled orders.
Mostly negative (30% of recent reviews give 4–5 stars). People like it for being easy to use, and being useful. The main complaints are about price and subscriptions, and missing features or content.
What people like
- Ease of use: “Features such as GrabRewards, peer-to-peer transfers, PayLater, and instant checkout across Grab services make transactions quick and convenient”
- Useful: “Very useful and impormative”
Common complaints
- Price & subscription: “System Bug & Double Charges!”
- Features & content: “accepting order are dumbest feature”
- Ads: “tolonglah merchant udah bayar admin tinggi, blm lagi ads, masa CS aja ga ada”
- Crashes & bugs: “System Bug & Double Charges!”
About GrabMerchant
Two simple steps to become a Grab merchant-partner:
1. Sign up your business first with our sales team.
2. After signing up, download this app to enjoy a better way of doing business.
If you want to create more opportunities for business growth, this mobile app will support you. It offers delivery and a secure cashless payment option to millions of consumers. Now who doesn’t want that?
Being a Grab merchant-partner means enjoying more options
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Expand your business beyond the breakfast-lunch-dinner crowd or your in-store customers. GrabFood allows you to deliver meals when hunger strikes at any time of the day. GrabMart helps you reach out to more customers and make grocery deliveries straight to their homes.
The GrabMerchant app makes your online business more seamless
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If you’re running a food delivery service or even a grocery store, this app manages your processes efficiently – so you can focus on what you do best.
Manage orders easily
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Check all the orders coming into your restaurant or store and track the ones that are being fulfilled, straight from your device.
Grow your sales online
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Offer discounts to convert them into loyal customers. Advertise within the app to get more orders.
Get better insights
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A good seller makes better business decisions, supported by data and store performance. See what’s working right for you, so you can focus your efforts to make more sales.
Learn with GrabAcademy
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Running a restaurant or a shop isn’t easy. So we’re making it easier for you with lessons on how to improve your performance.
Enable secure payments
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Going cashless helps both you and your customers. No matter what you’re selling on the app, you can now track and trace where your money comes and goes, while giving your customers the flexibility to pay faster and safer.
Manage your storefront
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Create, upload and update your menu or catalogue to stand out from the crowd.
Manage employees access
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Create designated profiles for different members of your team.
Some features are only available in selected markets.
To learn more about the information used in our mobile app, including our interest-based advertising and cross-device tracking, or to exercise certain opt-out choices you may have, please refer to our