My TELUS Downloads & RevenueMy TELUS · App Store & Google Play
My TELUS gets 10k+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
My TELUS by TELUS Communications Inc. is on App Store and Google Play. Active Users (MAU & DAU), Downloads, rankings, keywords, revenue, and rating totals.
Full timeline · 16 events
- ✏️My TELUS added hidden keywords: accountiOSwords in the App Store's hidden keyword field (found by probing search)
- 📈My TELUS new best rank in the overall chart: #107iOSTop Free · All Apps · CA
- 📦My TELUS updated to version 5.18.1iOSWe've made a number of small improvements to ensure the app runs faster and more smoothly.
- ✏️My TELUS: new screenshotsAndroid7 screenshots (was 7) · US
- 📦My TELUS updated to version 5.18.0iOS• Access TELUS Rewards with more clarity: If your account owner still needs to accept the TELUS Rewards terms and conditions, you’ll now see a helpful message explaining what’s needed and which account owner to contact.
• Plus, enjoy smaller bug fixes and performance improvements… more - 📦My TELUS updated to version 5.18.0Android• Access TELUS Rewards with more clarity: If your account owner still needs to accept the TELUS Rewards terms and conditions, you’ll now see a helpful message explaining what’s needed and which account owner to contact.
• Plus, enjoy smaller bug fixes and performance improvements.… more - 📦My TELUS updated to version 5.17.2AndroidWe've made a number of small improvements to ensure the app runs faster and more smoothly.
- 📈My TELUS new best rank in the overall chart: #113iOSTop Free · All Apps · CA
- 📈My TELUS new best rank in the overall chart: #123iOSTop Free · All Apps · CA
- ✏️My TELUS added hidden keywords: telnetiOSwords in the App Store's hidden keyword field (found by probing search)
- 🆕My TELUS first spotted by AppInsiderAndroidCanada
- 🆕My TELUS first spotted by AppInsideriOS#9 in Top Free · Utilities · Canada
- 📦My TELUS version 5.17.1iOSWe've made a number of small improvements to ensure the app runs faster and more smoothly.
- 📦My TELUS version 5.17.0Android- Finance your Bring-It-Back device balance right in the app, with a reminder before your contract ends.
- View and update your payment arrangements, based on eligibility.
- You can now recover unfinished mobility renewal carts in the app.
- Faster sign-in and improved Quick Links for TELUS Rewards.
- Includes bug fixes and performance improvements.… more - 🆕My TELUS released on Google PlayAndroid
- 🆕My TELUS released on the App StoreiOS
Collected from the stores by AppInsider since we first spotted the app. Dates are when we saw each change.
Utilities FreeApp Store
App details
Google Play
App details
My TELUS downloads & installs
Both stores, worldwide. Bands are open; exact numbers are free with an account.
| Store | Downloads / day | Lifetime installs |
|---|---|---|
| App Store | 10k+ | – |
| Google Play | 1k+ | 10M+ Measured |
| Total | 10k+ Confidence | 10M+ Confidence |
How this is calculated
Where My TELUS's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Business model: Ad-led
How My TELUS makes money: subscriptions, one-off purchases and ads.
Where it ranks now
Both stores, across every country we track.
| Store | Best rank | Charting in | US Top Free | US Top Grossing |
|---|---|---|---|---|
| App Store | #11 Utilities Free | 1 of 30 countries | – | – |
| Google Play | #57 Tools Free | 1 of 23 countries | – | – |
Full chart lists: App Store · Google Play.
Review momentum
ⓘ How we measure thisReview momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
Ratings
Both stores. Store data, measured.
| Store | Rating | Ratings |
|---|---|---|
| App Store | 4.5 ★ | 71k |
| Google Play | 4.4 ★ | 88k 352 written reviews |
| Both stores | 4.4 ★ weighted by ratings | 158k |
What users say about My TELUS
From the 24 most recent App Store reviews in the US.
Users report severe functional failures including login loops, broken AI chat, and inability to cancel services or change plans. The app is widely described as unusable due to crashes, incorrect data display, and circular customer support workflows.
Mostly negative (4% of recent reviews give 4–5 stars). The main complaints are about login and account problems, and price and subscriptions.
Common complaints
- Login & account: “keeps saying password is incorrect even after multiple resets”
- Price & subscription: “I’m not paying this month for continuously worse service”
- Crashes & bugs: “The app usually doesn’t work”
- Customer support: “The app asks me to call customer service to remove the add on service”
About My TELUS
Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go.
Easily access your account to:
Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments
Check account balances
Update your profile
Learn about special offers and rewards
Mobility customers can:
Monitor monthly data, text and voice usage with Siri Shortcuts
Download and view past bills
Set data limits and turn overage protection on or off
Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass
Home Services customers can:
Upgrade internet plan
Monitor data usage
Easily manage Pik TV and Optik TV channels, theme packs and premium selections
Manage Wi-Fi
Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think.
Please note:
My TELUS requires iOS 13.0 or later.
Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible.
My TELUS is optimized for iPhone.
My TELUS App Store
My TELUS gets 10k+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
My TELUS is #11 in Utilities Free in Canada and charting in 1 of 30 countries we track.
Updated 11 Nov 2026 · rankings refresh through the day
25 Sep 2026 Utilities FreeMy TELUS on the App Store
App details
My TELUS downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Where My TELUS's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Business model: Ad-led
How My TELUS makes money: subscriptions, one-off purchases and ads.
Where it ranks now
Every top chart it appears in across 30 countries.
| Country | Charts | Rank |
|---|---|---|
| Canada | UtilitiesFree | #11 |
| Canada | All AppsFree | #153 |
Apps near My TELUS on the chart
Utilities Free, around #11.
Ratings
App Store, worldwide.
Review momentum
ⓘ How we measure thisReview momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
What users say about My TELUS
From the 24 most recent App Store reviews in the US.
Users report severe functional failures including login loops, broken AI chat, and inability to cancel services or change plans. The app is widely described as unusable due to crashes, incorrect data display, and circular customer support workflows.
Mostly negative (4% of recent reviews give 4–5 stars). The main complaints are about login and account problems, and price and subscriptions.
Common complaints
- Login & account: “keeps saying password is incorrect even after multiple resets”
- Price & subscription: “I’m not paying this month for continuously worse service”
- Crashes & bugs: “The app usually doesn’t work”
- Customer support: “The app asks me to call customer service to remove the add on service”
About My TELUS
Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go.
Easily access your account to:
Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments
Check account balances
Update your profile
Learn about special offers and rewards
Mobility customers can:
Monitor monthly data, text and voice usage with Siri Shortcuts
Download and view past bills
Set data limits and turn overage protection on or off
Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass
Home Services customers can:
Upgrade internet plan
Monitor data usage
Easily manage Pik TV and Optik TV channels, theme packs and premium selections
Manage Wi-Fi
Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think.
Please note:
My TELUS requires iOS 13.0 or later.
Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible.
My TELUS is optimized for iPhone.
Latest updates
More from TELUS Communications Inc.
My TELUS Android
My TELUS gets 10k+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
My TELUS is #57 in Tools Free on Google Play in Canada and charting in 1 of 23 countries we track.
Updated 11 Nov 2026 · rankings refresh through the day
Tools FreeMy TELUS on Google Play
App details
My TELUS downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Where My TELUS's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Business model: Ad-led
How My TELUS makes money: subscriptions, one-off purchases and ads.
Where it ranks on Google Play
Every top 200 chart it appears in across 23 countries.
| Country | Charts | Rank |
|---|---|---|
| Canada | ToolsFree | #57 |
Apps near My TELUS on the chart
Tools Free, around #57.
Ratings
Google Play, worldwide.
Review momentum
ⓘ How we measure thisReview momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
About My TELUS
Plus, enjoy the added security of logging in with 2-step verification, and facial or fingerprint recognition. Have a question? Get support with our TELUS Assist chatbot 24/7, even while you’re on the go.
Easily access your account to:
Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments
Check account balances
Update your profile
Learn about special offers and rewards
Mobility customers can:
Monitor monthly data, text and voice usage
Download and view past bills
Set data limits and turn overage protection on or off
Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass
Home Services customers can:
Upgrade internet plan
Monitor data usage
Easily manage Pik TV and Optik TV channels, theme packs and premium selections
Manage Wi-Fi
Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think.
Please note:
My TELUS requires Android 5.0 and up.
Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible.
What's new in 5.18.0
• Plus, enjoy smaller bug fixes and performance improvements.
Store changes
What My TELUS changed on its store page: name, icon, screenshots, price, size, languages, requirements.