IO Downloads & RevenueIO · App Store & Google Play
IO gets 10k+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
IO by PagoPA S.p.A. is on App Store and Google Play. Active Users (MAU & DAU), Downloads, rankings, keywords, revenue, and rating totals.
Full timeline · 42 events
- 🌟IO featured by AppleiOSapps · IT
- 🌟IO featured by AppleiOSapps · IT
- 📦IO updated to version 3.42.2iOSLa versione più recente risolve vari problemi tecnici e migliora le prestazioni dell'app
- 📦IO updated to version 3.42.2.0AndroidLa versione più recente risolve vari problemi tecnici e migliora le prestazioni dell'app
- 🔎IO reached Top 10 for “legalmail mobile”Android#4 in Italy search · popularity 96
- 🌟IO featured by AppleiOSapps · IT
- 📦IO updated to version 3.42.1iOSLa versione più recente risolve vari problemi tecnici e migliora le prestazioni dell'app
- 🌟IO featured by AppleiOSapps · IT
- 📦IO updated to version 3.42.1.0AndroidLa versione più recente risolve vari problemi tecnici e migliora le prestazioni dell'app
- 📦IO updated to version 3.42.0iOSLa versione più recente risolve vari problemi tecnici e migliora le prestazioni dell'app
- 🌟IO featured by AppleiOSapps · IT
- 🔎IO reached Top 10 for “classeviva”iOS#10 in Italy search · popularity 91
- 🔎IO reached Top 10 for “poste italiane”iOS#9 in Italy search · popularity 98
- 🌟IO featured by AppleiOSapps · IT
- 🌟IO featured by AppleiOSapps · IT
- 📦IO updated to version 3.41.0iOSLa versione più recente risolve vari problemi tecnici e migliora le prestazioni dell'app
- 📈IO new best rank in the overall chart: #16AndroidTop Free · All Apps · IT
- 📦IO updated to version 3.41.0.7AndroidLa versione più recente risolve vari problemi tecnici e migliora le prestazioni dell'app
- 📈IO new best rank in the overall chart: #17AndroidTop Free · All Apps · IT
- 📈IO new best rank in the overall chart: #7iOSTop Free · All Apps · IT
- 📦IO updated to version 3.40.0iOSLa versione più recente risolve vari problemi tecnici e migliora le prestazioni dell'app
- 📈IO new best rank in the overall chart: #19AndroidTop Free · All Apps · IT
- 📦IO updated to version 3.40.0.14AndroidLa versione più recente risolve vari problemi tecnici e migliora le prestazioni dell'app
- 📈IO new best rank in the overall chart: #23AndroidTop Free · All Apps · IT
- 📦IO updated to version 3.39.0iOSLa versione più recente risolve vari problemi tecnici e migliora le prestazioni dell'app
- 🌟IO featured by AppleiOSapps · IT
- 🌟IO featured by AppleiOSapps · IT
- 🌟IO featured by AppleiOSapps · IT
- 📈IO new best rank in the overall chart: #24AndroidTop Free · All Apps · IT
- 🌟IO featured by AppleiOSapps · IT
- 🌟IO featured by AppleiOSapps · IT
- 📈IO new best rank in the overall chart: #26AndroidTop Free · All Apps · IT
- 🌟IO featured by AppleiOSapps · IT
- 🆕IO first spotted by AppInsideriOS#1 in Top Free · Lifestyle · Italy
- 📦IO updated to version 3.39.0.12AndroidLa versione più recente risolve vari problemi tecnici e migliora le prestazioni dell'app
- 🆕IO first spotted by AppInsiderAndroidItaly
- 🌟IO featured by AppleiOSapps · IT
- 📦IO version 3.38.0.30Android- Ora puoi pagare gli avvisi pagoPA anche con Fabrick Pay by Bank, oltre agli altri metodi già presenti (Apple Pay, BANCOMAT Pay, Carta di debito o credito, Google Pay, Klarna, MyBank, Paga con Postepay, PayPal e Satispay).
- Abbiamo risolto problemi tecnici minori per garantirti la migliore esperienza sull'app.… more - 📦IO version 3.38.0iOS- Ora puoi pagare gli avvisi pagoPA anche con Fabrick Pay by Bank, oltre agli altri metodi già presenti (Apple Pay, BANCOMAT Pay, Carta di debito o credito, Google Pay, Klarna, MyBank, Paga con Postepay, PayPal e Satispay).
- Abbiamo risolto problemi tecnici minori per garantirti la migliore esperienza sull'app.… more - 🆕IO released on Google PlayAndroid
- 🆕IO released on the App StoreiOS
Collected from the stores by AppInsider since we first spotted the app. Dates are when we saw each change.
Lifestyle FreeIO at a glance
AI summary written from our chart and store data, 2026-11-09. It can be wrong: check the numbers above.
IO is a free government service app by PagoPA S.p.A. that allows Italian citizens to securely access public administration services, receive official communications, and manage payments via SPID or CIE authentication. The app currently holds the #1 position in Italy's Lifestyle Free category and ranks #14 in the overall All Apps Free chart, indicating dominant market penetration for civic utility tools.
Similar apps: Gov.uk, My Social Security, IRS2Go
App Store
App details
Google Play
App details
Tech stack
Trackers and permissions of build v3.38.0.30, from the εxodus privacy report (CC BY-SA).
IO downloads & installs
Both stores, worldwide. Bands are open; exact numbers are free with an account.
| Store | Downloads / day | Lifetime installs |
|---|---|---|
| App Store | 5k+ | 50M+ |
| Google Play | 5k+ | 10M+ Measured |
| Total | 10k+ Confidence | 50M+ Confidence |
How this is calculated
Where IO's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Where it ranks now
Both stores, across every country we track.
| Store | Best rank | Charting in | US Top Free | US Top Grossing |
|---|---|---|---|---|
| App Store | #1 Lifestyle Free | 1 of 30 countries | – | – |
| Google Play | #2 Communication Free | 1 of 23 countries | – | – |
Full chart lists: App Store · Google Play.
Review momentum
ⓘ How we measure thisReview momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
Ratings
Both stores. Store data, measured.
| Store | Rating | Ratings |
|---|---|---|
| App Store | 4.8 ★ | 918k |
| Google Play | 4.7 ★ | 969k 94 written reviews |
| Both stores | 4.7 ★ weighted by ratings | 1.9M |
What users say about IO
From the 15 most recent App Store reviews in the US.
Users report significant frustration with app instability, particularly regarding payment failures and document accessibility without internet connectivity. English language support is criticized as non-functional, with notifications remaining in Italian despite settings changes.
Mostly negative (27% of recent reviews give 4–5 stars). Recent reviews are more positive than earlier ones.
About IO
In particolare, tramite IO puoi:
- aggiungere i tuoi documenti personali al Portafoglio dell’app per averli in versione digitale e sempre con te, sul tuo dispositivo;
- ricevere messaggi e comunicazioni rilevanti dagli enti pubblici, incluse quelle a valore legale;
- ricordare e gestire le tue scadenze verso la Pubblica Amministrazione;
- pagare qualsiasi avviso pagoPA, inquadrando il codice QR o a partire da un messaggio ricevuto in app;
- scaricare le tue ricevute pagoPA, anche se non hai pagato tramite l’app.
Per iniziare con IO, accedi all’app con le tue credenziali SPID o, in alternativa, con la tua Carta d’Identità Elettronica (CIE) o l’app CieID. Dopo il primo accesso, potrai accedere ancora più velocemente digitando un PIN che hai scelto o tramite riconoscimento biometrico (impronta digitale o riconoscimento del volto), mantenendo un'autenticazione sicura.
IO è un’app che evolve giorno dopo giorno, anche grazie ai tuoi feedback: se nell'utilizzarla noti qualcosa che non funziona come dovrebbe o che pensi possa essere migliorata, puoi segnalarlo con funzionalità dedicate presenti in app.
Dichiarazione di accessibilità: https://form.agid.gov.it/view/0125cff0-97b7-11f0-b1d3-cb68959f3505
IO App Store
IO gets 10k+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
IO is #1 in Lifestyle Free in Italy and charting in 1 of 30 countries we track.
Updated 11 Nov 2026 · rankings refresh through the day
25 Sep 2026 Lifestyle FreeIO at a glance
AI summary written from our chart and store data, 2026-11-09. It can be wrong: check the numbers above.
IO is a free government service app by PagoPA S.p.A. that allows Italian citizens to securely access public administration services, receive official communications, and manage payments via SPID or CIE authentication. The app currently holds the #1 position in Italy's Lifestyle Free category and ranks #14 in the overall All Apps Free chart, indicating dominant market penetration for civic utility tools.
Similar apps: Gov.uk, My Social Security, IRS2Go
IO on the App Store
App details
IO downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Where IO's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Where it ranks now
Every top chart it appears in across 30 countries.
| Country | Charts | Rank |
|---|---|---|
| Italy | LifestyleFree | #1 |
| Italy | All AppsFree | #12 |
Apps near IO on the chart
Lifestyle Free, around #1.
Ratings
App Store, worldwide.
Review momentum
ⓘ How we measure thisReview momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
What users say about IO
From the 15 most recent App Store reviews in the US.
Users report significant frustration with app instability, particularly regarding payment failures and document accessibility without internet connectivity. English language support is criticized as non-functional, with notifications remaining in Italian despite settings changes.
Mostly negative (27% of recent reviews give 4–5 stars). Recent reviews are more positive than earlier ones.
About IO
In particolare, tramite IO puoi:
- aggiungere i tuoi documenti personali al Portafoglio dell’app per averli in versione digitale e sempre con te, sul tuo dispositivo;
- ricevere messaggi e comunicazioni rilevanti dagli enti pubblici, incluse quelle a valore legale;
- ricordare e gestire le tue scadenze verso la Pubblica Amministrazione;
- pagare qualsiasi avviso pagoPA, inquadrando il codice QR o a partire da un messaggio ricevuto in app;
- scaricare le tue ricevute pagoPA, anche se non hai pagato tramite l’app.
Per iniziare con IO, accedi all’app con le tue credenziali SPID o, in alternativa, con la tua Carta d’Identità Elettronica (CIE) o l’app CieID. Dopo il primo accesso, potrai accedere ancora più velocemente digitando un PIN che hai scelto o tramite riconoscimento biometrico (impronta digitale o riconoscimento del volto), mantenendo un'autenticazione sicura.
IO è un’app che evolve giorno dopo giorno, anche grazie ai tuoi feedback: se nell'utilizzarla noti qualcosa che non funziona come dovrebbe o che pensi possa essere migliorata, puoi segnalarlo con funzionalità dedicate presenti in app.
Dichiarazione di accessibilità: https://form.agid.gov.it/view/0125cff0-97b7-11f0-b1d3-cb68959f3505
Latest updates
IO, l'app dei servizi pubblici Android
IO, l'app dei servizi pubblici gets 10k+ downloads a day worldwide (AppInsider estimate, November 2026, rounded down to a band).
IO, l'app dei servizi pubblici is #2 in Communication Free on Google Play in Italy and charting in 1 of 23 countries we track.
Updated 11 Nov 2026 · rankings refresh through the day
Communication FreeIO, l'app dei servizi pubblici at a glance
AI summary written from our chart and store data, 2026-11-10. It can be wrong: check the numbers above.
IO is a free mobile application developed by PagoPA S.p.A. that serves as a unified digital interface for Italian citizens to interact with national and local public administrations, manage documents, receive official communications, and process payments. The app currently ranks #2 in the IT Communication Free category and #26 in the overall IT All Apps Free chart, indicating strong market penetration and high user engagement within its specific regional utility sector.
Similar apps: Gov.uk, MyGov Australia, Estados Unidos Digital
IO, l'app dei servizi pubblici on Google Play
App details
Tech stack
Trackers and permissions of build v3.38.0.30, from the εxodus privacy report (CC BY-SA).
IO, l'app dei servizi pubblici downloads
Worldwide, per day, and installs to date. The band is open; the exact number is free with an account.
How this is calculated
Where IO, l'app dei servizi pubblici's downloads come from Modelled
Last 30 days: organic search, browsing the store, features and paid ads.
Active users
All platforms, worldwide. Free with an account.
Retention · share of new users still active
Time spent · per daily user
How this is calculated
Where it ranks on Google Play
Every top 200 chart it appears in across 23 countries.
| Country | Charts | Rank |
|---|---|---|
| Italy | CommunicationFree | #2 |
| Italy | All AppsFree | #27 |
Apps near IO, l'app dei servizi pubblici on the chart
Communication Free, around #2.
Ratings
Google Play, worldwide.
Review momentum
ⓘ How we measure thisReview momentum (0-100) blends how fast the app collects ratings compared with other apps in its category (60%), whether that pace is speeding up (25%) and what recent raters give it (15%; recent stars well below lifetime pull it down). Ratings counts are read daily. A jump usually means a launch, a feature, ads or a new review prompt.
What users say about IO, l'app dei servizi pubblici
From the 96 most recent Google Play reviews in the US.
Users generally praise the app for its simplicity and utility in paying public taxes and fines. However, significant complaints arise regarding compatibility with secure operating systems like GrapheneOS and technical issues with payment interruptions or identity verification.
Mostly positive (80% of recent reviews give 4–5 stars). People like it for being easy to use, and being useful.
What people like
- Ease of use: “Very useful and easy to operate”
- Useful: “Very useful and easy to operate”
- Price & subscription: “Pay the TARI, receive official documents about car purchasing, pay fines, etc”
About IO, l'app dei servizi pubblici
Specifically, with IO, you can:
- add your personal documents to the app's Wallet to have them digitally accessible on your device;
- receive relevant messages and communications from public bodies, including those with legal value;
- remember and manage your public administration deadlines;
- pay any pagoPA notice by scanning the QR code or from a message received in the app;
- download your pagoPA receipts, even if you didn't pay through the app.
To get started with IO, log in to the app with your SPID credentials or, alternatively, with your Electronic Identity Card (CIE) or the CieID app. After your first login, you can log in even faster by entering a PIN of your choice or using biometric recognition (fingerprint or face recognition), maintaining secure authentication.
IO is an app that evolves daily, also thanks to your feedback: if you notice something that doesn't work as expected or that you think could be improved, you can report it using dedicated features in the app.
Accessibility Statement: https://form.agid.gov.it/view/8f6be3e0-97b6-11f0-b1d3-cb68959f3505